Senior Sales Support Specialist

Western Alliance Bank•Henderson, NV

22d•$73,085 - $90,278

About The Position

The Sales Support Specialist provides support to the Relationship Manager by servicing various banking clients and assisting in the resolution of customer issues. You'll partner with Relationship Managers to ensure problems are resolved to the satisfaction of our customers. Additional responsibilities include assisting with account analysis, service charge waivers, e-deposit, and ACH renewals, and are responsible for several reports that are completed for executive management. Support management and team with pipeline and prospect management within CRM. Provide daily guidance to the department in the areas of deposits and account servicing. Work directly with customers on issues and resolve issues pertaining to their accounts. Provides excellent customer service and represents the bank in a professional and responsible manner. Adheres to compliance, security, state and Federal regulations, bank policies, procedures, and goals. Gathers information pertaining to loan package and coordinates submission to the underwriting and document areas. May accompany Relationship Managers on customer calls and interviews to obtain an understanding of the business relationship/loan request as a means to aiding the Relationship Manager in developing strategies to meet the needs of the customer most effectively. Provides research on loan and deposit accounts as needed. Complete E-Deposit and ACH renewals. May assist in setting up new accounts.

Requirements

4+ years of related experience or similar field.
High school diploma required; Bachelor's degree in related field preferred.
Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Intermediate to advanced knowledge of various word processing and spreadsheet software.
Intermediate to advanced customer service experience.
Advanced speaking and writing communication skills.

Responsibilities

Servicing various banking clients and assisting in the resolution of customer issues.
Partnering with Relationship Managers to ensure problems are resolved to the satisfaction of our customers.
Assisting with account analysis, service charge waivers, e-deposit, and ACH renewals
Completing reports for executive management.
Supporting management and team with pipeline and prospect management within CRM.
Providing daily guidance to the department in the areas of deposits and account servicing.
Working directly with customers on issues and resolve issues pertaining to their accounts.
Representing the bank in a professional and responsible manner.
Adhering to compliance, security, state and Federal regulations, bank policies, procedures, and goals.
Gathering information pertaining to loan package and coordinates submission to the underwriting and document areas.
Accompanying Relationship Managers on customer calls and interviews to obtain an understanding of the business relationship/loan request
Providing research on loan and deposit accounts as needed.
Completing E-Deposit and ACH renewals.
Assisting in setting up new accounts.