Senior Sales Support Coordinator

Waters • Milford, CT

81d • Hybrid

About The Position

In this hybrid role (i/e on-site 3 days, Tuesday - Thursday), the individual will support internal/external customers, Americas field sales/service organizations, in-house personnel and technical/sales. Specifically, the Sales Support Representative will assist with product recommendations, configuring/pricing systems and the processing of customer orders/quotations/returns.

Requirements

• Minimum of an associate's degree or in lieu of a degree a high school diploma with 3 years' experience supporting sales orders/quotations/returns
• 3-5 years' experience supporting a field/sales organization. Preferably Sales Force focusing on a medical device, biotech or high-tech product
• Excellent verbal and written communication skills
• Ability to multi-task and prioritize workload and work independently
• PC Literate - familiar with Microsoft office tools (i/e Excel, PowerPoint, Teams, Word)
• Knowledge of SAP preferred but not required
• Detail Oriented - excellent analytical skills
• Positive, 'can-do' attitude and sense of team camaraderie
• Ability to read and understand Purchase Order Terms and Conditions

Responsibilities

• Research quote requests with sales reps and suggest pricing and/or configuration alternatives to best suit customer financial needs and application requirements
• Process formal written bid responses in accordance with company and department policies and procedures
• Aid with bid specifications, bid lists, legal documentation, terms & conditions, certificates of insurance, bid bonds and fees
• Assist customers with product configurations relative to pricing and will prepare written quotations and enter orders
• Function as a focal point for special projects and on the job training
• Aid/provide guidance to junior staff members
• Aid department management including but not limited to reporting requirements, metrics, candidate interviews and workload prioritization
• Contribute to and update ISO work instructions
• Partner with Contracts Administration to identify legal issues pertaining to purchase order contingencies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees