Senior Sales Support Consultant – Rebuilds & Repairs (Construction Industries)

Caterpillar Inc.•Peoria, IL

8d•$128,470 - $192,710•Onsite

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar's Customer Solutions Core Region division is looking for a Senior Sales Support Consultant to join our team! As a Rebuilds & Repairs Senior Sales Support Consultant with the Customer Solutions Core Region (CSCR), you will support and drive achievement of the North American Region aftermarket business plan by monitoring industry trends and generating go to market strategies and initiatives that contribute to both the short-term and long-term achievement of these plans. Performance metrics & measures (may include but are not limited to): Rebuilds & Repairs aftermarket sales growth, sales funnel lead management, sales variance administration, safety, and professional development.

Requirements

Customer Focus experience, including field facing experience, that demonstrates your knowledge of the values and practices that align customer and dealer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.
Problem Solving experience that demonstrates your knowledge and ability to apply approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.
Strategic Thinking experience that demonstrates your understanding of the importance of "big picture" thinking and planning coupled with the ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors.
Effective Communication, influencing tactics and strategies that demonstrate where you have impacted decisions within and outside your own organization.

Nice To Haves

Bachelors’ Degree or equivalent industry experience
Cat Dealer Experience
Progressive career experience in the areas of Product Sales, Aftermarket Sales, Technical Support, and/or Strategic Project Management

Responsibilities

Serve as a market specialist and divisional expert for Construction Industries Rebuilds & Repairs.
Ensure alignment amongst the regional sales teams, product groups, districts, and dealers in developing and implementing aftermarket services and strategic plans.
Develop & deploy correct regional go-to-market business plan and sales variance strategies to capitalize on identified incremental sales opportunities.
Resolve issues related to the aftermarket services offerings and overall commercial performance in the territory;
Oversees aftermarket Sales to Users (STU) trends, demand fluctuations, and critical customer requirements.
Provide training and mentorship for regional sales teams (internal and dealer) and Dealer Rebuilds & Repairs Aftermarket Growth Specialists.
Results will be evaluated through performance metrics & measures in areas such as rebuilds & repairs aftermarket sales growth, sales funnel lead management, sales variance administration, safety, professional development.