Senior Sales Support Consultant - Mining

Caterpillar•Tucson, AZ

36d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar Sales Support isn't just about creating brochures or closing deals-it's about telling powerful stories that highlight our global reach and the countless lives we impact every day. It's about listening to customers, understanding their challenges, and showing how we help them become more productive, profitable, and sustainable. And it's about leveraging cutting-edge digital tools and analytics to make every solution simple to acquire, operate, and maintain. As a Senior Sales Support Consultant, you'll own the Strategic Accounts alliance negotiation process, driving tools, communication, and continuous improvement. You'll provide consultative support on agreement terms, conditions, and financial modeling, partnering closely with Account Managers to ensure seamless execution across divisions. This is your chance to lead projects that shape global best practices and deliver real impact. You'll thrive on our fast-moving, quick-thinking team if you're passionate about understanding customers and their businesses inside and out. You're naturally curious and adaptable, always learning and staying ahead of trends and technologies. Change doesn't faze you-you're ready to pivot as the business evolves. Most importantly, you bring an innovative, entrepreneurial mindset, offering fresh ideas and bold solutions that make a real impact.

Requirements

Value Selling: Strong sales skills to deliver customer value and prioritize high-impact deals. Strong commercial experience as a representative, combined with operational-facing expertise. The ideal candidate is highly self-directed, demonstrating initiative to drive projects to completion with minimal supervision.
Industry Knowledge: Experience in mining operations or heavy equipment, with a strong understanding of industry practices. Proven background working with heavy equipment dealer networks.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Work with a sense of urgency to meet customer expectations while ensuring Caterpillar business interests are also met.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Ability to prioritize between mission critical work and other day to day assignments.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Business Development: Experience in identifying and developing new business opportunities within mining and heavy equipment sectors.

Nice To Haves

A bachelor's degree, preferably in Business Administration, Finance, Marketing or Engineering.
Knowledge of pricing methodology and sales support.
Experience working with contracts, agreements and legal personnel.
Experience with SharePoint, Power BI and MS Excel; including Pivot tables, Vlookups, If Statements, and Graphing.

Responsibilities

Lead and refine the Strategic Accounts alliance agreement process using global best practices
Ensure compliance across multiple alliance agreements
Collaborate globally as a Deal Team member on high-stakes negotiations
Partner cross-functionally with Demand Management, Pricing, Aftermarket Solutions, Legal, and more to develop terms, assess risk, and finalize agreements
Support legal drafting and revisions for alliance agreements
Drive execution, ensuring signed agreements are implemented effectively
Enhance financial tools to evaluate commercial packages and maintain equity compliance
Lead strategic projects and continuous improvement initiatives
Administer CI tools, supporting our Strategic Accounts Continuous Improvement team