Senior Sales & Service Representative (Universal Banker)

First Citizens Bank • Bishopville, SC

100d

About The Position

As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. You will build and expand banking relationships through proactive customer outreach and customer service requests. Your responsibilities will include the fulfillment of deposit accounts, payment solutions, and digital access products, as well as identifying and referring sales opportunities to the appropriate bank partner. You will need to adapt to the needs of the branch, providing customer service in both a transaction processing and sales role.

Requirements

• High School Diploma or GED
• 1 year of experience in Sales or customer service
• 6 months of experience in a customer support role at First Citizens Bank
• Participation in a First Citizens career development program

Nice To Haves

• Bachelor's degree
• Telephone sales experience
• Retail banking experience
• Application of a structured sales process
• Financial literacy
• Knowledge of retail banking products and services

Responsibilities

• Proactively engaging customers in conversation about their financial needs
• Opening deposit accounts and ancillary banking products
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
• Processing transactions and other account servicing requests

Benefits

• Competitive benefits program
• Quality benefits designed to meet the needs of associates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED