Senior Sales & Operations Planning Manager

Coates Group•Chicago, IL

17h•$132,000 - $150,000

About The Position

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. The North America Senior Sales & Operations Planning Manager is responsible for leading and orchestrating the end-to-end Sales & Operations Planning (S&OP) process across North America. This role ensures alignment between commercial, product, and supply chain functions to deliver a unified, feasible, and financially aligned plan. The role owns the monthly S&OP cycle spanning: Product Management Review, Demand Planning, Supply Planning and Executive S&OP Review. The objective is to balance demand and supply while optimizing service levels, inventory, cost, and revenue performance. The Senior S&OP Manager acts as the primary integrator across functions, driving decision-making, transparency, and accountability.

Requirements

Ability to connect operational plans with financial and strategic objectives.
Strong analytical skills with the ability to interpret complex data and generate insights.
Scenario planning and trade-off analysis expertise.
Strong facilitation and leadership skills without direct authority.
Ability to influence and align senior stakeholders across functions.
Conflict resolution and decision-making capability.
Deep understanding of S&OP/IBP best practices and frameworks.
Ability to design, implement, and improve structured business processes.
Focus on discipline, consistency, and continuous improvement
Bachelor’s degree in Supply Chain, Business, Engineering, Finance, or related field (MBA or advanced degree preferred).
10–15+ years experience in Supply chain, Demand Planning, Supply Planning, or S&OP/IBP roles.
Proven experience leading or managing an S&OP or Integrated Business Planning (IBP) process.
Strong background in cross-functional leadership within a complex, highly operational organization demanding best in class results for its customers.
Thrives & deliver robust S&OP processes within a highly project-oriented business
Experience in North America markets and understanding of regional supply chain dynamics.
Demonstrated success in stakeholder management at senior leadership levels.
Experience with planning systems (e.g., SAP IBP, Kinaxis, Oracle, Anaplan, Adaptive Planning) preferred.

Responsibilities

Own and continuously improve the end-to-end NAM S&OP process, calendar, and governance.
Ensure structured, timely execution of all S&OP stages with clear deliverables and decision points.
Facilitate cross-functional alignment and resolve conflicts between demand, supply, and financial objectives.
Partner with Product Management to integrate product lifecycle plans (launches, phase-ins/outs, promotions).
Ensure new product introductions (NPIs) and portfolio changes are reflected accurately in demand and supply plans.
Identify risks and opportunities associated with portfolio changes.
Lead the demand review process, ensuring a consensus forecast that reflects market intelligence and commercial inputs.
Challenge assumptions and bias in forecasts using data, analytics, and historical trends.
Drive forecast accuracy improvements and bias reduction initiatives.
Collaborate with supply chain, manufacturing, and procurement teams to develop a feasible supply plan.
Ensure alignment between supply capabilities and demand requirements.
Identify constraints, risks, and mitigation plans (capacity, materials, logistics).
Prepare and present consolidated S&OP outputs to executive leadership.
Highlight key gaps, risks, and decisions required (e.g., trade-offs between service, cost, and inventory).
Enable fact-based decision-making through clear scenarios and recommendations.
Define, track, and report key S&OP metrics (forecast accuracy, service level, inventory, OTIF, plan adherence).
Drive accountability across functions for performance outcomes.
Lead root cause analysis and corrective action planning.
Identify and implement improvements in S&OP processes, tools, and data quality.
Support digital transformation initiatives (e.g., advanced planning systems, analytics tools).
Promote standardization and best practices across the region.

Benefits

annual market competitive bonus program
“Thrive Program” which includes a suite of flexible work options
dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions)
Global Wellness paid day off to recharge
“Give Back Day” to allow our Crew an opportunity to make an impact in the community

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