Senior Sales Manager- Ambassador Hotel OKC

Coury Hospitality•Oklahoma City, OK

About The Position

Ambassador Hotel Oklahoma City, Autograph Collectionblends sophistication, history, and contemporary luxury in the heart of Oklahoma City. Housed in a beautifully restored 1920s building, our hotel offers 54 stylish guest rooms, an elevated rooftop bar, O Bar, with sweeping city views, and Cafe Cuvée, a French-inspired dining experience. Curators at the Ambassador OKC take pride in delivering exceptional service and personalized experiences, all while working in a vibrant, culture-driven environment that encourages growth and creativity. The Senior Sales Manager is responsible for booking meeting/catering needs, and local/social catering business. The Senior Sales Manager is responsible for meeting budgeted revenue goals while exceeding customer satisfaction; understanding and anticipating customer needs and building strong relationships to ensure increased repeat business; soliciting new business opportunities, answering client questions, closing business, and handling walk-in customers to achieve or exceed activity goals. This position requires an energetic, detail-oriented person with a passion for providing 5-star service, a flexible can-do attitude along excellent communication skills to ensure customer satisfaction and repeat business.

Requirements

Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing.
Must be able to lead, motivate, and relate to others.
Must be customer service oriented and have excellent hospitality skills.
Must display a warm, friendly demeanor.
Knowledge of Dining areas and competitive market.
Ability to convert vision into specific and tangible actions to benefit the hotel and banquet space.
Must be well-groomed, meet the dress code requirements, and be able to deal with associates and guests courteously and efficiently.
Must possess clear, concise written and verbal communication skills.
Proficient in Microsoft Office programs as well as Point of Sales systems. Will need working knowledge of Tripleseat and Open Table.
An innate desire to exceed guest expectations and have an uncompromising approach to service and follow through.
Candidates may be called upon to work extended workweeks, including weekends or holidays, to accommodate a client's needs as well as any functions they are overseeing.
Requires a minimum of 3-5 year(s) of hospitality sales experience.
Must have experience with properties of equivalent size and quality, most notably four-star/four-diamond or five-star/five-diamond properties.
While performing the duties of this job, is regularly required to move around the facility, stand for long hours during events.
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and small carry parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials.;
Required to stand, walk and sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.
Must be able to push, stand, reach with arms and hand, bend, stoop, kneel, crouch, and lift items weighing up to twenty-five pounds repeatedly.
Must be able to respond to visual and oral cues; must be able to communicate with staff and guests/clients verbally always.
This position may require work inside or outside of the building, as needed by events. Generally, working in an office setting with minimal adverse exposure to environmental hazards.
While performing the duties of this job, the Senior Sales Manager is regularly required to move around the facility; stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events; travel as necessary. Generally works in an office setting with minimal adverse exposure to environmental hazards.

Nice To Haves

Bachelor’s or equivalent in Hotel Management preferred.

Responsibilities

Provide the highest quality of service to the customer at all times. Quick and timely responses to all calls, emails, and leads (no later than 24 hours).
Solicit and secure business for the Hotel through a proactive, focused sales approach using all available technology to identify comp set accounts, and new customers in the market while continuing to saturate existing accounts. Must be able to fill the schedule with a continuous stream of customer contacts on the property, on location, or via the telephone and internet.
Develop strong, professional long-term business relationships. Attend networking events and become a member of civic organizations and/or industry associations.
Must have a clear understanding of the hotel’s business strategies and goals to determine individual action plans to meet those goals.
Maintain accurate information and revenues in appropriate databases at all times to ensure accurate forecasting.
Create and maintain neatly organized files with all required and appropriate information.
Attend all BEO meetings and all other departmental meetings set forth by GM or DOSM.
Work closely with the Catering Department on operations and event execution.
Be on-site to greet all groups upon arrival; onsite and visible to groups throughout their event – checking to ensure everything is running smoothly and that clients are happy and satisfied.
Follow-up with clients after function by phone to ensure customer satisfaction, thank them for the business, and address any possible challenges.
Follow-up with various departments to ensure any necessary feedback is communicated.
Follow through on billing to ensure all monies are collected.
Assist other sales/catering managers with site inspections as required.
Participate in all property-specific customer functions.
Assist with reporting as necessary.
Provide sales support during shows, help drive sales initiatives set forth by DOSC s and conduct or attend training as needed.
Wear professional attire and always representthe property to the best of your ability.
Maintain a positive, cooperative work environment between staff and management by company values.
Any other duties or activities set forth by the immediate supervisor or General Manager.