Senior Sales Manager - Hilton West Palm Beach

Hilton Worldwide•West Palm Beach, FL

29d

About The Position

Hilton West Palm Beach is seeking a Senior Sales Manager to join the leadership team at this AAA 4-Diamond property! Exciting time to join as the hotel completed a $25M renovation in 2023. Built in 2016, This beautiful 12-story hotel completed a $25M renovation in 2023 adding unparalleled ambiance, service and a farm-to-fork culinary experience. Featuring 400 guest rooms and 44 suites, Hilton West Palm Beach offers 24,000 square feet of meeting space, 3 dining options and is conveniently connected to the Palm Beach County Convention Center. In this position, you will be responsible for driving sales and promoting the hotel's services and amenities to corporate clients. The primary focus will be on the Northeast region, targeting the Pharma, Finance, and Technology sectors. This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.

Requirements

Strong sales skills
Communication skills
Networking skills
Understanding of customer needs
Disciplined approach to qualify, negotiate and secure new revenue

Nice To Haves

Minimum of three years of hotel sales experience
Strong understanding of Hilton brand standards

Responsibilities

Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.
Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.
Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.
Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.
Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.
Create and execute plan to shift share from your competitors.
Engage in outside sales activities to uncover needs, build relationships and to win new business.
Negotiate contracts and commission agreements with end-user customers and intermediaries.
Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment.