Senior Sales Manager - The Diplomat Beach Resort, Curio by Hilton

Hilton•Hollywood, FL

2d•Onsite

About The Position

The Diplomat Beach Resort, Curio by Hilton is looking for their next Senior Sales Manager. This iconic beachfront destination hotel offers 1,000 guest rooms and boasts 209,000 square feet of versatile meeting space Our ideal candidate brings strong expertise in hotel group and convention sales, with a proven ability to convert group leads into successful bookings. They are creative and enthusiastic in presenting the hotel to prospective group clients and possess a minimum of two years of experience—or equivalent knowledge—in group sales. Familiarity in the Southeast Market in groups 301+ on peak is a plus. This role is primarily on-property at the hotel; however, candidates with a proven skill set and strong track record may be considered for remote positions based in the Southeast (FL, GA, AL, SC, NC). Shift Pattern: office hours are 8\:30 AM to 5\:00 PM; however, flexibility is required to accommodate varying schedules, including weekends, holidays, and business travel for client engagement Pay Rate: This is a salaried position with an attractive bonus plan The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: · Access to pay when you need it through DailyPay · Medical Insurance Coverage – for you and your family · Mental health resources including Employee Assistance Program · Best-in-Class Paid Time Off (PTO) · Go Hilton travel program\: 100 nights of discounted travel · Parental leave to support new parents · Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications · 401K plan and company match to help save for your retirement · Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount · Career growth and development · Team Member Resource Groups · Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing?: The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality. Specifically, you would be responsible for performing the following tasks to the highest standards: · Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals. · Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams. · Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals. Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals. This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel. · Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent. · Prospecting - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy. · Negotiations - Understand the customer and the business leaders expectations. Adapt to a changing market. Customer and Account Management: · Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel. · Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events. · Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market. · Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market. · Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts. · Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs. · Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards. Prospecting: · Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals. · Create and execute plan to shift share from your competitors. · Engage in outside sales activities to uncover needs, build relationships and to win new business. Negotiations: · Negotiate contracts and commission agreements with end-user customers and intermediaries. · Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers. · Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed. LI-ZR1

Requirements

Minimum of two years of experience—or equivalent knowledge—in group sales
Strong sales, communication, and networking skills.
The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.

Nice To Haves

Familiarity in the Southeast Market in groups 301+ on peak is a plus.

Responsibilities

Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts.
Consistently strives to maximize revenue and profitability for all hotel revenue streams.
Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.
Apply strong sales skills to create customer value.
Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
Demonstrate a mastery of the prospecting process.
Identify potential customers.
Prepare and implement your call strategy.
Understand the customer and the business leaders expectations.
Adapt to a changing market.
Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.
Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.
Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system.
Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.
Create and execute plan to shift share from your competitors.
Engage in outside sales activities to uncover needs, build relationships and to win new business.
Negotiate contracts and commission agreements with end-user customers and intermediaries.
Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs