Senior Sales Manager, Call Center

MDVIP, Inc.•Boca Raton, FL

45d•Onsite

About The Position

MDVIP is seeking a strategic, people-centered Senior Sales Manager to lead our Call Center Sales team in Boca Raton, FL. This role blends strong sales leadership with operational expertise, motivational coaching, and technology-driven improvement. This leader is responsible for developing sales strategies, guiding supervisors and agents, implementing incentive programs, enhancing Salesforce and workflow efficiency, and ensuring high-quality interactions across inbound and outbound sales campaigns. The ideal candidate brings a balance of strategic insight and daily hands-on leadership-someone who can inspire performance, build a culture of accountability and motivation, and consistently deliver results while improving processes and the employee experience.

Requirements

Bachelor's degree.
10+ years of experience in a high-volume call center sales environment, with 5+ years managing inbound/outbound sales teams.
Demonstrated success coaching supervisors and frontline employees, conducting performance management, and handling escalated employee issues.
Experience designing and implementing incentive plans tied to behaviors and outcomes.
Strong understanding of call center operations, including quality monitoring, training, scheduling, performance metrics, and campaign execution.
Proven ability to analyze sales results, identify trends, and modify strategy as needed.
Exceptional interpersonal and communication skills, with the ability to lead in a high-performance, customer-focused environment.
Microsoft Office Suite (Excel, PowerPoint, Outlook, Word): Intermediate to Advanced
CRM (Salesforce): Intermediate to Advanced
Contact Center Solutions (telephony, CMS, reporting): Intermediate
Virtual Collaboration (Zoom/Teams): Intermediate

Nice To Haves

Proficiency with Salesforce CRM, call center telephony platforms, and Workforce Management systems.
Experience in membership-based services, subscription models, or healthcare industries.
Background in process improvement or digital workflow optimization.
Ability to manage through change and support team culture during transitions.

Responsibilities

Lead and develop the Call Center Sales organization, including supervisors and direct staff, through individualized coaching, performance management, consistent feedback, and structured training that ensures strong sales techniques, quality service, and understanding of MDVIP's value proposition.
Plan, execute, and continuously refine sales strategies for inbound/outbound campaigns; oversee daily sales operations; ensure team achievement of conversion, quality, productivity, and customer experience goals; and serve as Manager on Duty (MOD) as scheduled.
Design and optimize incentive programs, workflows, and processes that motivate daily performance, improve call handling, support employee satisfaction, and enhance productivity, quality, and profitability across the department.
Use technology and data to drive improvement, including optimizing Salesforce and telephony workflows, identifying digital transformation opportunities, partnering with Workforce Management to maintain efficient staffing levels, and leveraging performance metrics to adjust strategy and guide decision-making.

Benefits

Competitive Compensation: Attractive base salary complemented by performance-based incentives.
Comprehensive Benefits: Health, dental, vision insurance, and retirement plans.
Professional Development: Access to ongoing training and leadership development programs.
Positive Work Environment: Consistently recognized as a Great Place to Work, fostering a culture of collaboration and excellence.

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