Senior Sales Excellence Analyst - PFT North America

Ingersoll Rand • Charlotte, NC

56d • $90,000 - $110,000 • Remote

About The Position

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. We are seeking a passionate and experienced Senior Sales Excellence Analyst to join our Digital Sales & Services Technology team. This is your chance to play a pivotal role in the management, optimization, and user adoption of our Salesforce.com platform, directly supporting our commercial teams across the diverse markets for our PFT North America segment. Leveraging your extensive Salesforce knowledge, you will be instrumental in driving user maturity, delivering trainings, enhancing data quality, and ensuring our CRM system effectively supports sales processes and strategic objectives, ultimately contributing to our commitment to continuous innovation and customer excellence for our PFT North America segment.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Economics, or a related field.
• 2+ years of hands-on experience within a Salesforce.com environment, including system administration, generating reports, creating dashboards, and providing user support and insights.
• Proven experience in developing and delivering coaching and training sessions on Salesforce.com to diverse user groups.
• Strong understanding of core sales processes (e.g., lead management, opportunity management, forecasting) and Salesforce best practices.
• Excellent problem-solving skills with a solutions-driven approach and strong analytical thinking.
• Ability to influence and collaborate effectively across multi-disciplinary teams and business units to achieve objectives.
• Strong communication (verbal and written) and coaching abilities; capable of explaining technical concepts to non-technical users.
• Good attention to detail with the ability to think logically across complex scenarios and data sets.
• Well-organized with demonstrated ability to manage multiple tasks and small projects effectively.
• High desire to learn and grow, showing curiosity and a diligent work ethic.

Nice To Haves

• Experience supporting commercial or sales teams within an industrial or manufacturing environment.
• Familiarity with Salesforce Lightning, Flow Builder, or related automation tools.
• Multi-language proficiency for training and support delivery.

Responsibilities

• Drive CRM (Salesforce.com) platform improvements and support enhancement projects specifically for the Precision Technologies business.
• Create, maintain, and adapt standard Dashboards and Reports within Salesforce.com to meet regional needs; support business units by providing insightful data analysis and performance metrics.
• Develop and deliver training programs (in relevant languages) for commercial teams on Salesforce.com functionalities and associated sales processes, ensuring compliance and best practice adoption.
• Maintain Salesforce.com system effectiveness for users by managing day-to-day maintenance activities, troubleshooting, and resolving user-related issues in a timely manner.
• Translate business needs from stakeholders into clear technical requirements for Salesforce.com enhancements and developments, liaising with central IT or development teams as needed.
• Support data quality initiatives within Salesforce.com for the PFT North America business, assisting with data cleansing, import, and management processes.

Benefits

• At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being.
• Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better.
• Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs.
• Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings.
• These benefits are our commitment to you, so you can be your best at work and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Number of Employees: 1-10 employees