Senior Sales Engineer - Backstage

Spotify•New York, NY

6d•Hybrid

About The Position

A Spotify Backstage Sales Engineer is responsible for mainly pre-sales work with prospects to purchase and adopt Backstage, Spotify’s open platform for building developer portals, within their own organizations. Backstage is widely used for managing developer workflows, and it helps companies streamline their infrastructure and development processes. What You'll Do Understand the technical aspects of Backstage, including its architecture, APIs, plugins, and integrations. Assist clients in integrating Backstage into their development environments. Provide technical guidance and troubleshooting support for implementation issues. Help clients customize and extend Backstage with plugins and services tailored to their unique needs. Engage in product demonstrations, technical discussions, and proof-of-concept developments. Understand customer requirements and articulate how Backstage can solve their problems. Collaborate with product management and engineering to address client-specific needs and improvements. Act as the technical point of contact for clients looking to adopt Backstage. Provide input on product architecture to ensure that Backstage can integrate smoothly with client environments. Work closely with engineering, product management, and support teams to ensure customer feedback is incorporated into product development.

Requirements

Strong background in software engineering or DevOps, with knowledge of Kubernetes, CI/CD, and other DevOps tools.
Proficiency in web development with React, TypeScript and Node
Experience in building or integrating developer tools, platforms, or portals.
Familiarity with cloud platforms (AWS, GCP, Azure) and enterprise-level integrations.
Problem-solving and troubleshooting abilities, with an emphasis on customer satisfaction.
Prior experience as a Sales Engineer, Solutions Architect, or a related role in a tech company.
Hands-on experience with Backstage or similar developer portals.

Responsibilities

Understand the technical aspects of Backstage, including its architecture, APIs, plugins, and integrations.
Assist clients in integrating Backstage into their development environments.
Provide technical guidance and troubleshooting support for implementation issues.
Help clients customize and extend Backstage with plugins and services tailored to their unique needs.
Engage in product demonstrations, technical discussions, and proof-of-concept developments.
Understand customer requirements and articulate how Backstage can solve their problems.
Collaborate with product management and engineering to address client-specific needs and improvements.
Act as the technical point of contact for clients looking to adopt Backstage.
Provide input on product architecture to ensure that Backstage can integrate smoothly with client environments.
Work closely with engineering, product management, and support teams to ensure customer feedback is incorporated into product development.