Senior Sales Coordinator

Full Steam Staffing•Watsonville, CA

8d•$70,000 - $75,000

About The Position

The Senior Sales Coordinator is a critical customer-facing role responsible for supporting the end-to-end execution of customer programs across sales, operations, and service functions. As the primary point of contact for the customer, this role requires exceptional customer service, strong organizational skills, and effective communication across departments. The ideal candidate will be detail-oriented and possess a solid understanding of P&L management to support decisions that impact both revenue and margin performance.

Responsibilities

Customer Relationship Management Serve as the primary point of contact for clients, ensuring timely communication, issue resolution, and high customer satisfaction.
Customer Service Support Partner with cross-functional teams to manage order processing, documentation, and compliance for a seamless customer experience.
Product Development Coordination Manage PDR approvals, stability tracking, and development timelines in collaboration with R&D, Regulatory, and Quality teams.
Operational Execution Oversee the formula-to-order lifecycle, including BOM creation, costing requests, and final specification sheet delivery.
OTIF Ownership Monitor and drive On-Time, In-Full (OTIF) performance, proactively resolving delays and ensuring customer expectations are met.
Open Order Reporting Track and report open orders, identify bottlenecks, and collaborate with internal teams to ensure timely fulfillment and transparency.
Act as the operational liaison between customers and internal teams (R&D, Regulatory, Supply Chain, Customer Service, and Compliance).
Maintain product trackers and documentation to support timely launches and updates.
Initiate and follow through on costing requests, ensuring alignment with customer expectations and internal margin goals.
Create and manage accurate BOMs, ensuring final specifications are completed and distributed.
Track and report OTIF metrics, identify root causes of delays, and implement corrective actions.
Support internal meetings with updates on account status, product development progress, and operational risks.
Collaborate with cross-functional teams to resolve order-related issues, manage customer inquiries, and ensure compliance with customer requirements.
Participate in customer meetings and industry events as needed to support relationship management and gather market insights.
Provide input on process improvements to enhance operational efficiency and customer satisfaction.