Senior Sales Associate

Range USA•Wixom, MI

1d•Onsite

About The Position

Range USA is the leading indoor gun range and retail operator in the nation. We are motivated to provide the easiest and best customer service in the USA. We believe every member of our team contributes to our success and every single customer should have a great experience at our stores and online. Join us as we continue to grow throughout the nation. At Range USA, you have an opportunity to make a big difference in our mission. POSITION DESCRIPTION: Position Title: Senior Sales Associate Reports To: Store Leader Classification: Full-Time/Non-Exempt/Hourly EMPLOYEE BENEFITS: Medical, Dental, Vision Health Insurance Free Elite Membership (Unlimited Shooting) Industry Leading Online and Store Discounts Free Classes Ability to Utilize Manufacturer Programs No firearm experience needed: We Offer Paid Training POSITION OVERVIEW: The SSA supports the store leadership team in achieving all customer service, sales, ATF requirements, and safety standards while demonstrating outstanding customer service and leadership in the store. Responsible for opening and closing of the store, range safety and cleanliness standards, and personal sales goals. The SSA will be expected to learn the policies and procedures necessary for opening, closing and the daily operation of the store in the absence of Store Leadership. JOB DESCRIPTION: Commitment to the mission of Range USA by providing the easiest and best customer service in the USA. Provide outstanding customer service that is dedicated to exceeding customer expectations and fostering lasting relationships. Greet customers and facilitate the customer experience. Facilitate cross-selling of complimentary products. Inform customers of Range USA services, discounts, special offers, sales, and promotions. Meet or exceed sales goals. Meet or exceed all personal and store metric goals. Answer customer questions regarding product pricing, features, and availability. Assist with maintaining the store’s visual objectives and housekeeping standards by restocking, straightening merchandise, and ensuring that overall store appearance and cleanliness meets the company’s standards. Produce the daily required documents including the 4473 forms, daily gun counts serial audits, position schedule, range, classroom, and course needs. Manage store software to create merchandise labels and to stay up to date on daily store sales - actual vs. goals. Conduct store opening and closing procedures including cleanliness, register setup, reconciliation, and store security. Ensure all proper firearm safety rules are followed. Ensure that range maintenance takes place to ensure lanes are working and any issues are addressed if possible. If necessary, relaying to the manager the parts needed for repair. Maintain compliance with all involved government agencies including 4473 and background check processes during the firearm sales process. Remain up to date on new products that our customers have interest in.

Requirements

Possess the following core values: Curious
Passionate
Do It Right
Service
High School Diploma or equivalent required.
1-2 years of customer service sales experience preferably within a specialty retail environment.
Ability to understand, recall and follow complex compliance regulations and the ability to work with highly confidential information.
Availability to work a flexible schedule and hours necessary to open and/or close the store including nights, weekends, and holidays.
Communicates with customers to ensure that they are satisfied and that their needs are being met.

Responsibilities

Commitment to the mission of Range USA by providing the easiest and best customer service in the USA.
Provide outstanding customer service that is dedicated to exceeding customer expectations and fostering lasting relationships.
Greet customers and facilitate the customer experience.
Facilitate cross-selling of complimentary products.
Inform customers of Range USA services, discounts, special offers, sales, and promotions.
Meet or exceed sales goals.
Meet or exceed all personal and store metric goals.
Answer customer questions regarding product pricing, features, and availability.
Assist with maintaining the store’s visual objectives and housekeeping standards by restocking, straightening merchandise, and ensuring that overall store appearance and cleanliness meets the company’s standards.
Produce the daily required documents including the 4473 forms, daily gun counts serial audits, position schedule, range, classroom, and course needs.
Manage store software to create merchandise labels and to stay up to date on daily store sales - actual vs. goals.
Conduct store opening and closing procedures including cleanliness, register setup, reconciliation, and store security.
Ensure all proper firearm safety rules are followed.
Ensure that range maintenance takes place to ensure lanes are working and any issues are addressed if possible. If necessary, relaying to the manager the parts needed for repair.
Maintain compliance with all involved government agencies including 4473 and background check processes during the firearm sales process.
Remain up to date on new products that our customers have interest in.