Senior Sales Associate

Range USA•Mentor, OH

7d•Onsite

About The Position

Range USA is the leading indoor gun range and retail operator in the nation. We are motivated to provide the easiest and best customer service in the USA. We believe every member of our team contributes to our success and every single customer should have a great experience at our stores and online. Join us as we continue to grow throughout the nation. At Range USA, you have an opportunity to make a big difference in our mission. SENIOR SALES ASSOCIATE POSITION DESCRIPTION: Position Title: Senior Sales Associate (Sales Forced) Reports To: Store Leader Classification: Full-Time /Non-Exempt/Hourly SENIOR SALES ASSOCIATE POSITION OVERVIEW: The Senior Sales Associate serves as a Sales focused sales leader, responsible for driving personal sales while ensuring execution of daily store operations, compliance, and safety standards. This role acts as a key support to Store Leadership by owning opening/closing routines, operational processes, and in-store execution while delivering a best-in-class customer experience. SENIOR SALES ASSOCIATE JOB DESCRIPTION: Sales & Customer Experience: Deliver exceptional customer service aligned with Range USA standards Review KPIs and coach team to expectations from this data Achieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions) Build customer relationships and increase basket size through product knowledge and recommendations Operations Execution: Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation Produce and maintain daily operational documents (store metrics, huddle notes, schedules) Support inventory flow, merchandising, and ad set execution to maintain visual standards Maintain overall store cleanliness and organization Safety & Compliance: Ensure strict adherence to all firearm safety protocols for customers and staff Maintain compliance with ATF regulations, including accurate execution of 4473 forms and background checks Safeguard confidential information and ensure all processes meet regulatory standards Ensure range readiness, safety, and cleanliness always Validate and escalate if needed parts requirements to ASL SENIOR SALES ASSOCIATE DESIRED SKILLS & EXPERIENCE: Possess the following core values: Curious Passionate Do It Right Service High School Diploma or equivalent required 1–2 years of retail sales or customer service experience (specialty retail preferred) Strong attention to detail with the ability to follow complex compliance procedures Ability to handle confidential information with integrity Flexible availability, including nights, weekends, and holidays Strong communication skills and customer-first mindset

Requirements

Possess the following core values: Curious Passionate Do It Right Service
High School Diploma or equivalent required
1–2 years of retail sales or customer service experience (specialty retail preferred)
Strong attention to detail with the ability to follow complex compliance procedures
Ability to handle confidential information with integrity
Flexible availability, including nights, weekends, and holidays
Strong communication skills and customer-first mindset

Responsibilities

Deliver exceptional customer service aligned with Range USA standards
Review KPIs and coach team to expectations from this data
Achieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions)
Build customer relationships and increase basket size through product knowledge and recommendations
Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation
Produce and maintain daily operational documents (store metrics, huddle notes, schedules)
Support inventory flow, merchandising, and ad set execution to maintain visual standards
Maintain overall store cleanliness and organization
Ensure strict adherence to all firearm safety protocols for customers and staff
Maintain compliance with ATF regulations, including accurate execution of 4473 forms and background checks
Safeguard confidential information and ensure all processes meet regulatory standards
Ensure range readiness, safety, and cleanliness always
Validate and escalate if needed parts requirements to ASL