Sales Specialist

Petco•Woburn, MA

15h•Onsite

About The Position

Petco is a company dedicated to helping pets live their best lives, guided by core values like 'Pet First', 'Foster the Fun', and 'Let’s Go!'. For over 60 years, Petco has been a destination for pet parents, offering everything from food and toys to expert support. The company operates over 1,500 Petco stores, 250+ Vetco Total Care hospitals, and hundreds of preventive care clinics across the U.S., Mexico, and Puerto Rico, employing over 29,000 individuals. Petco Love, founded in 1999, supports animal welfare groups and has facilitated homes for approximately 7 million animals. As a Senior Sales Associate, you are crucial in providing exceptional experiences for pets and pet parents and supporting the Pet Care Center's success. This role involves more than just selling; it includes mentoring, being a role model, and acting as a trusted partner on the sales floor. You will support store operations, assist leadership, develop newer associates, and deliver knowledgeable, compassionate service driven by a passion for pets.

Requirements

1+ years of retail experience, preferably in a specialty retail environment.
Strong communication, interpersonal, and customer service skills.
Proven ability to multitask and thrive in a fast-paced environment.
Strong problem-solving skills and professionalism in handling customer concerns.
Basic math skills and experience handling cash and transactions.

Nice To Haves

Passion for animals and knowledge of pet care preferred.

Responsibilities

Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
Support a safe, clean, and welcoming environment for pets, pet parents, and partners.
Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
Lead by example by demonstrating strong selling behaviors and exceptional customer service.
Mentor and support new and junior associates, reinforcing best practices and store standards.
Foster a collaborative, inclusive team environment where partners support one another.
Assist customers in selecting products and services that best meet their pets’ needs.
Process sales, returns, and exchanges accurately and efficiently.
Support merchandising and inventory activities, including restocking, recovery, and presentation.
Assist with opening and closing procedures as assigned.
Support store leadership with operational tasks and special projects.
Help resolve customer concerns and escalate issues appropriately when needed.
Educate customers on promotions, services, and loyalty programs.
Support store sales goals through effective selling and service behaviors.
Maintain store cleanliness, organization, and visual standards.
Monitor inventory levels and assist with replenishment.
Ensure compliance with company policies, procedures, and safety standards.
Act as a floor leader when needed, supporting workflow and customer experience.
Assist management with escalated customer concerns and operational needs.