Sales Specialist

Petco•Jacksonville, FL

1d•Onsite

About The Position

Petco is a company dedicated to helping pets live their best lives, fostering a culture where pets and pet people thrive. With over 60 years of experience, Petco provides everything pets need, from food and toys to supplies and expert support. The company believes in nurturing the pet-human bond and operates more than 1,500 Petco stores, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers across the U.S., Mexico, and Puerto Rico. Petco also founded Petco Love in 1999, which supports local animal welfare groups and has helped approximately 7 million animals find homes. As a Senior Sales Associate, you are crucial in delivering exceptional experiences for pets and pet parents and supporting the Pet Care Center's success. This role involves going beyond daily selling by mentoring, role modeling, and partnering on the sales floor. You will support store operations, assist leadership, and help develop newer associates, all while providing knowledgeable, compassionate service rooted in a passion for pets.

Requirements

1+ years of retail experience, preferably in a specialty retail environment.
Strong communication, interpersonal, and customer service skills.
Proven ability to multitask and thrive in a fast-paced environment.
Strong problem-solving skills and professionalism in handling customer concerns.
Basic math skills and experience handling cash and transactions.

Nice To Haves

Passion for animals and knowledge of pet care preferred.

Responsibilities

Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
Support a safe, clean, and welcoming environment for pets, pet parents, and partners.
Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
Lead by example by demonstrating strong selling behaviors and exceptional customer service.
Mentor and support new and junior associates, reinforcing best practices and store standards.
Foster a collaborative, inclusive team environment where partners support one another.
Assist customers in selecting products and services that best meet their pets’ needs.
Process sales, returns, and exchanges accurately and efficiently.
Support merchandising and inventory activities, including restocking, recovery, and presentation.
Assist with opening and closing procedures as assigned.
Support store leadership with operational tasks and special projects.
Help resolve customer concerns and escalate issues appropriately when needed.
Deliver consistent, knowledgeable, and compassionate service.
Educate customers on promotions, services, and loyalty programs.
Support store sales goals through effective selling and service behaviors.
Maintain store cleanliness, organization, and visual standards.
Monitor inventory levels and assist with replenishment.
Ensure compliance with company policies, procedures, and safety standards.
Mentor and train new associates on policies, procedures, and service expectations.
Act as a floor leader when needed, supporting workflow and customer experience.
Assist management with escalated customer concerns and operational needs.