Senior Sales Associate

Range USA • Mentor, OH

1d • Onsite

About The Position

Range USA is the leading indoor gun range and retail operator in the nation, committed to providing the easiest and best customer service. The company believes every team member contributes to its success and aims for every customer to have a great experience in stores and online. The Senior Sales Associate serves as a sales-focused leader, responsible for driving personal sales while ensuring the execution of daily store operations, compliance, and safety standards. This role provides key support to Store Leadership by managing opening/closing routines, operational processes, and in-store execution, all while delivering a best-in-class customer experience.

Requirements

• Possess the following core values: Curious, Passionate, Do It Right, Service
• High School Diploma or equivalent required
• 1–2 years of retail sales or customer service experience
• Strong attention to detail with the ability to follow complex compliance procedures
• Ability to handle confidential information with integrity
• Flexible availability, including nights, weekends, and holidays
• Strong communication skills and customer-first mindset

Nice To Haves

• Specialty retail experience preferred

Responsibilities

• Deliver exceptional customer service aligned with Range USA standards
• Review KPIs and coach team to expectations from this data
• Achieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions)
• Build customer relationships and increase basket size through product knowledge and recommendations
• Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation
• Produce and maintain daily operational documents (store metrics, huddle notes, schedules)
• Support inventory flow, merchandising, and ad set execution to maintain visual standards
• Maintain overall store cleanliness and organization
• Ensure strict adherence to all firearm safety protocols for customers and staff
• Maintain compliance with ATF regulations, including accurate execution of 4473 forms and background checks
• Safeguard confidential information and ensure all processes meet regulatory standards
• Ensure range readiness, safety, and cleanliness always
• Validate and escalate if needed parts requirements to ASL

Benefits

• Medical, Dental, Vision Health Insurance
• Free Elite Membership (Unlimited Shooting)
• Industry Leading Online and Store Discounts
• Free Classes
• Ability to Utilize Manufacturer Programs
• No firearm experience needed: We Offer Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 1-10 employees