Senior Sales and Operations Specialist

CHR Cox Comm Hampton Roads, LLC • Virginia Beach, VA

384d • $42,099 - $63,107

About The Position

The Senior Sales & Operations Specialist at Cox Communications is a pivotal role focused on enhancing retail operations through effective inventory management, merchandising, and operational success. This position requires a proactive individual who can manage store operations, support sales initiatives, and provide exceptional customer service while also serving as a product knowledge expert and a resource for other store employees.

Requirements

• High School Diploma/GED and 3 years' experience in a related field.
• Any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field.

Nice To Haves

• Previous experience with store operational duties.
• Experience selling Wireless/Mobile products highly preferred.
• Fluency in Spanish, both written and spoken.
• Leadership experience is ideal.
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment.
• Ability to be mobile within the store to assist with troubleshooting and device activation.
• Computer literacy with an aptitude for learning communication products, services, and accessories.
• Ability to lift 25-50 pounds to help manage stock room inventory.

Responsibilities

• Perform inventory cycle counts, stock replenishment, and store audits to ensure inventory accuracy.
• Merchandise the store according to planogram and corporate guidelines.
• Manage inventory, including store-to-store transfers, returns, and receiving.
• Assist with special event execution, including marketing support and inventory planning.
• Assess escalated wireless issues and provide solutions for technical problems and questions.
• Support post-purchase onboarding, device activation, and content transfers for wireless sales.
• Reach out to customers for in-store pick-up of online orders and manage return and exchange issues.
• Work directly with Supply Chain Management for order fulfillment and variance requests.
• Stay current with new products and technologies by attending necessary trainings.
• Guide accessory performance and sales to meet store targets.
• Provide ongoing coaching to Solutions Specialists and ensure timely feedback.
• Open and close the store as needed, serving as Manager on Duty.

Benefits

• Competitive wage and top-notch bonus/incentive plans.
• Exceptional work-life balance and flexible time-off policies.
• Comprehensive healthcare benefits with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED