Senior Sales Account Executive-Customs Brokerage
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About The Position
The position involves selling services to parties engaged in goal import/export activities, with the aim of increasing revenue within an assigned territory. The target parties include prospective and existing customers who may benefit from additional services, as well as carriers, shippers, trade associations, and government agencies. The role requires collaboration with the regional sales director to address both anticipated and unanticipated customer issues promptly, ensuring minimal negative impact on the company. Additionally, the position entails acting as a liaison with other account representatives and customer service representatives, contributing positively to the morale of the sales team. The individual in this role is expected to work independently, achieving or exceeding the designated territory objectives for both new and existing customers, with an annual revenue target of approximately $1,000,000. This includes establishing, implementing, and documenting a strategy to identify business potential in the territory and manage key accounts effectively. A comprehensive understanding of all key accounts and the services offered by T&B is essential. The role also involves contributing to the development of T&B services and product literature, maintaining industry knowledge relevant to the territory, and demonstrating effective financial marketing and consultative selling techniques. The position plays a crucial role in developing and implementing strategic and tactical marketing programs to meet and exceed business volume requirements. The individual will document and execute a territory management program, which includes regular engagement with existing key accounts. Maintaining knowledge of customer satisfaction survey results and fostering solid customer relationships are also key responsibilities. The role requires active participation in trade, logistics, and transportation associations to enhance the company's visibility in the territory. The individual will assist others, take a leadership role in regional and national customer councils, and resolve issues with minimal negative impact while enhancing customer satisfaction. Timely and accurate forecasting of expenses, revenue, and new accounts is required, along with ensuring that reports are submitted punctually and accurately. The position also involves acting as a liaison between customers and other functional areas, contributing to the positive morale of associates, and providing guidance to less experienced representatives to boost their productivity. Training current sales and marketing teams and developing training materials are additional responsibilities.
