Senior Sales Account Director Named Accounts

Five9 • San Ramon, CA

204d • $91,000 - $176,300 • Remote

About The Position

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Senior Account Director is responsible for customer relationships and overall account strategy within a defined deck of Five9's largest strategic named accounts.

Requirements

• Minimum of 12 years of successful experience in sales, with a track record of exceeding targets, preferably in CCaaS and/or SaaS with agent count of 2,000+
• Be able to work independently and as part of a team in a fast paced, rapid change environment
• Success selling at the C-level
• Documented track record of sales excellence
• Superior professional presence and business acumen

Responsibilities

• Create and drive revenue growth within specified account(s)
• Generate expansion opportunities through professional networking, building stakeholder relationships, understanding of customer business challenges and positioning Five9 and/or partner solutions
• Meet and exceed quarterly and annual sales quotas
• Maintain account and opportunity forecasting within internal forecasting system (SFDC)
• Understand and leverage Five9 sales methodology framework (SPICED)
• Develop and maintain account business plan
• Ensure customer satisfaction and retention, leveraging supporting teams to understand and resolve customer challenges
• Lead and direct supporting account team (dotted line)

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment
• Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching
• Access to an innovative mental health support platform that offers personalized care and resources
• Generous employee stock purchase plan
• Paid Time Off
• Company paid holidays
• Paid volunteer hours
• 12 weeks paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services