Senior SaaS & Atlassian Applications Administrator

TEKsystems•San Francisco, CA

1d•$70 - $85•Remote

About The Position

About the Role We are seeking a Senior SaaS & Atlassian Applications Administrator who will serve as the face of our business for all things SaaS, Atlassian, and tooling governance. This role blends technical administration, SaaS lifecycle management, procurement workflows, stakeholder engagement, solution design, and cross functional leadership. You will own the administration and optimization of our Atlassian ecosystem (Jira, Confluence, associated plugins), oversee SaaS renewals and vendor management, guide legal and IT procurement processes, and ensure our internal teams get maximum value out of the tools they rely on every day. Personality, presence, and communication skills are just as important as technical ability—you will spend significant time meeting with business leaders, presenting solutions, gathering requirements, and influencing decision-making. If you love connecting with people, simplifying complexity, and driving order across systems, tools, and processes—this role is for you.

Requirements

4–8+ years administering Atlassian products (Jira/Confluence) in complex environments.
Experience managing SaaS portfolios, license administration, renewals, or procurement processes.
Strong understanding of workflow design, process mapping, and cross-functional operations.
Clear, confident communicator with the ability to present, persuade, and build relationships.
Comfortable leading meetings and engaging with senior stakeholders.
Ability to translate business needs into system configurations and improvements.
Strong documentation habits and attention to detail.

Nice To Haves

Experience with any of the following is a significant plus:
Groovy, Python, JavaScript, or similar
Jira automation rules, ScriptRunner scripting, REST API integrations
Building lightweight tools, scripts, or connectors
Experience with or willingness to learn:
Gemini / Google AI tools
ChatGPT / OpenAI assistants
Ironclad / contract workflow automation tools
Slack automation, workflows, integrations
Atlassian Intelligence or emerging Atlassian AI tools (e.g., Atlassian Rovo / Rolo)
AI-driven optimizations or copilots within SaaS and productivity platforms

Responsibilities

Atlassian (Jira/Confluence) Administration & Governance • Serve as the primary administrator for Jira, Confluence, and related Atlassian tools.
Design, maintain, and optimize advanced Jira workflows, issue types, schemes, automation rules, and permission structures.
Manage and configure plugins/add-ons (ScriptRunner, marketplace apps, internal integrations).
Lead the roadmap for Atlassian tooling changes, improvements, and standardization.
Support teams in building dashboards, reporting, and process visualization.
Partner with engineering, operations, and business teams to ensure scalable, compliant use of Atlassian systems.
SaaS Application Management • Oversee the full SaaS lifecycle: intake, evaluation, approvals, onboarding, renewal, optimization, and retirement.
Maintain centralized visibility into applications, licenses, utilization, and upcoming renewals.
Partner with stakeholders to reduce redundant tools, rationalize spend, and ensure alignment with IT strategy.
Contract Intake, Legal Coordination & Procurement Workflows • Act as the first stop for new software requests; facilitate the intake process, requirements gathering, and tool evaluation.
Work directly with Legal, Security, Finance, and Procurement to drive contract reviews, SOWs, renewals, vendor due diligence, risk assessments, and approvals.
Ensure renewals are proactively managed—no surprises, no last-minute fire drills.
Maintain documentation and communicate milestones, impacts, licensing changes, and total cost of ownership.
Cross-Functional Leadership & Communication • Be the face of the business for applications—confidently facilitate discussions with leadership, present recommendations, and influence outcomes.
Run demos, training sessions, and tool education workshops for technical and non-technical audiences.
Serve as a trusted advisor to teams on tooling best practices, efficiencies, and governance.
Build strong, empathetic relationships across the company; bring positivity, clarity, and structure.
Software Change Management & Governance • Define and maintain change processes for tooling updates, configuration changes, upgrades, new integrations, and new application rollouts.
Document system configurations, SOPs, governance guidelines, and knowledge-base content.
Evaluate system impact, coordinate UAT, and manage rollout communications.