Senior SaaS Operations Engineer

Tencent-posted 3 months ago

$104,900 - $244,300/Yr

Senior

Palo Alto, CA

5,001-10,000 employees

Broadcasting and Content Providers

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We are seeking a highly skilled Senior SaaS Operations Engineer to join our Oversea IT on-site team. In this role, you will lead the operational management, automation, and optimization of our global SaaS platforms, ensuring reliability, scalability, and seamless integration across the enterprise. You will also play a critical role in exploring and adopting AI capabilities within SaaS applications, advising on best practices, and helping our game studios maximize the value of these tools in both art development and game development workflows.

Lead day-to-day operational management of enterprise SaaS platforms including Atlassian (Jira, Confluence), GitHub, Microsoft 365, SharePoint, Zoom, Auto desk, Miro, Notion, Gsuite, Slack, and internal tools.
Manage user account lifecycle (provisioning, deprovisioning, license management, and role-based access) across SaaS platforms.
Research, evaluate, and recommend AI integrations and new SaaS features to enhance collaboration, creativity, and productivity across teams.
Identify and implement automation opportunities in SaaS workflows and functions (e.g., ticket routing, content approvals, usage monitoring).
Partner with IT security and IAM teams to ensure compliance, SSO/SCIM integration, and strong governance practices.
Monitor platform performance, usage, and adoption; proactively optimize configuration and workflows to support game studios (art development and game development).
Work with business stakeholders to understand studio requirements and translate them into scalable SaaS solutions.
Manage vendor relationships, including contracts, license usage analysis, and renewals; provide recommendations to procurement for cost optimization.
Develop operational documentation, runbooks, and governance playbooks for SaaS platforms.
Lead troubleshooting and root cause analysis for SaaS-related incidents, ensuring timely resolution.
Stay ahead of SaaS and collaboration technology trends, providing strategic recommendations to leadership and end users.
Willing to explore and provide functional support for Arts development and Game Development SaaS application/Software, such as: Houdini and Parsec.

Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
7+ years of experience in IT operations, SaaS administration, or enterprise application management.
Strong expertise in managing and configuring Atlassian tools, Github, Notion, Gsuite, Slack, Zoom, and other collaboration platforms.
Experience and skill with M365 is a plus.
Proven experience with automation tools (e.g., PowerShell, Python, REST APIs) for SaaS workflows.
Experience integrating AI tools and features into SaaS applications to enhance workflows.
Solid understanding of identity management, SSO, and SCIM provisioning.
Strong analytical and troubleshooting skills for diagnosing cross-platform issues.
Excellent communication skills, with the ability to guide users and present recommendations clearly.
Ability to work on-site in Palo Alto or Playa Vista and collaborate with global teams.

Experience working with creative or game development teams, understanding their unique SaaS requirements.
Familiarity with enterprise security frameworks (SOC 2, ISO 27001, GDPR).
Experience with ITIL processes, change management, and incident response.
Knowledge of integration and workflow automation platforms (Workato, Zapier, ServiceNow, or custom APIs).

Sign on payment eligibility.
Relocation package eligibility.
Restricted stock units eligibility.
Medical, dental, vision, life and disability benefits.
Participation in the Company's 401(k) plan.
Up to 15 to 25 days of vacation per year (depending on tenure).
Up to 13 days of holidays throughout the calendar year.
Up to 10 days of paid sick leave per year.

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