Senior Room Service Technician (Part-time)

St. Jude Children's Research Hospital • Memphis, TN

3d • $20 - $33

About The Position

This position performs a vital role in ensuring the fulfillment of the Culinary Services Department’s Mission: “To make a difference in the lives of those we serve every day through exceptional customer service and outstanding food”. Responsible for taking room service menu selections based on the prescribed diet order and updating diet information in appropriate computer systems. Prepares, assembles, and delivers food trays and performs other related duties to achieve departmental goals. Schedule: Saturday & Sunday, 1 pm – 9:30 pm, and either Friday or Monday, 5 pm – 9:30 pm

Requirements

• High School Diploma or equivalent is required
• Two (2) years of food service experience required
• ServSafe Food Handler Training Certificate Program or another American National Standards Institute (ANSI) accredited Food Handler Training Certificate Program required within thirty (30) days of hire. Employee must maintain current certification during employment

Nice To Haves

• Nutrition degree preferred
• Direct hospital experience preferred
• Understanding of nutrition services, common modified diets, and portion measures in health care nutrition services preferred

Responsibilities

• Customer Service: Demonstrates a friendly, caring attitude when taking menu selections or requests. Ensures customer satisfaction is the outcome of all interactions. Utilizes appropriate verbal and non-verbal communication skills in all patient/customer interactions. Utilizes service recovery techniques. Assists in conducting short daily line-up meetings as directed by the supervisor.
• Food, Beverage, and Supplies: Prepares, assembles, and delivers patient trays according to standards of preparation. Prepares patient snack bags. Prepares, assembles, and delivers meals to on-campus housing according to standards of preparation. Stock nurses' stations with patient menus. Stock the room service area, inpatient, and outpatient nourishment rooms to meet established par levels. Requisitions supplies from the storeroom and other areas according to guidelines. Stock office supplies.
• Patient Services: Responsible for taking room service menu selections based on the prescribed diet order. Processes diet orders, nourishments, and updates patient nutrition information in Computrition. Communicates any diet updates and/or changes with appropriate staff. Ensures patient and family foodservice needs are being met. Assists with menu planning for patients. Maintains patient rights and confidentiality.
• Quality Improvement: Assists with collecting and compiling data related to patient satisfaction. Attends meetings outside of the department pertaining to patient room service. Enters room service monthly data into computer systems and compiles reports. Provides leadership guidance in the absence of the supervisor. Provides basic room service education to families and patients.
• Sanitation and Safety: Follows department sanitation and food safety policies and procedures when preparing patient/parent food/beverage items to meet regulatory compliance standards and prevent foodborne illness. Maintains a clean work environment. Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food. Records and maintains appropriate temperature logs.
• Additional Responsibilities: Operates St. Jude motor vehicle (golf cart) to deliver patient food and supplies across campus to patient housing area. Guides room service staff in the absence of supervisory staff. Performs other duties as assigned or directed to meet the goals and objectives of the department. Maintains regular and predictable attendance.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees