Senior Risk Mitigation Specialist
About The Position
About Care.com Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you. Role Overview The Senior Risk Mitigation Vetting Specialist serves as an advanced subject matter expert within the Risk Mitigation team, responsible for overseeing complex vetting workflows, third-party data integrity, system audits, and regulatory monitoring across the network. While the role includes hands-on operational responsibilities, it is fundamentally strategic in nature, continuously evaluating vetting processes, identifying systemic gaps, and developing more efficient and effective workflows. This role partners cross-functionally to improve vetting systems, influence operational enhancements, and ensure accuracy, consistency, and compliance across all platforms. The Senior Specialist supports audit readiness, drives process improvements, and helps prioritize vetting strategy while maintaining alignment with Care.com’s safety and quality standards. Work Environment: Hybrid – Onsite Monday, Wednesday & Thursday Office Location: 2801 North Central Expressway, 11th Floor, Dallas, TX
Requirements
- Strong analytical and investigative skills with advanced risk-based judgment
- Ability to identify systemic gaps and drive scalable solutions
- Experience working with regulatory, compliance, or credentialing frameworks
- Proficiency in Google Sheets/Excel and Salesforce (or similar CRM systems)
- Strong cross-functional communication and collaboration skills
- Ability to operate independently, prioritize strategically, and manage ambiguity
- Detail-oriented, adaptable, and solutions-focused mindset
Responsibilities
- Lead complex and high-risk vetting reviews, applying advanced risk-based judgment
- Apply final risk determinations for complex cases in alignment with established eligibility frameworks
- Oversee third-party license verification systems, including QA audits and discrepancy resolution
- Identify systemic data integrity issues and drive cross-functional solutions with Product and vendors
- Evaluate and optimize AI-enabled tools and automated workflows strengthen risk detection and data accuracy
- Collaborate with Product and technical teams to enhance AI-driven risk and moderation tools
- Conduct multi-system audits to ensure consistency across CRM, verification tools, and client-facing platforms
- Monitor regulatory updates and interpret licensing changes that impact network compliance
- Establish monthly vetting priorities and support workload calibration in partnership with leadership
- Maintain and improve audit documentation, workflows, and training materials
- Serve as an escalation resource and subject matter expert for the Vetting team
- Lead or support operational improvement initiatives and special projects
Benefits
- health insurance coverage
- life, and disability insurance
- a generous 401K employer matching program
- paid holidays
- paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
