Senior Risk Functional Specialist
About The Position
As a Senior Risk Functional Specialist, you will be responsible for overseeing the operational procedures and escalations related to stored value payment products (e.g. gift cards) and the review of performance metrics for business and vendor feedback. You will work closely with operational stakeholders and cross-functional partners to enact change to improve our products and processes. You will consistently demonstrate excellent decision-making skills as you solve a wide range of complex problems. You will be expected to understand and apply Airbnb core values in all of your work. Your impact will span: Transaction security across all Airbnb products and services Risk policy support to build trust in our platform User verification and onboarding experiences that balance security with seamless user journeys Fraud detection systems that evolve as quickly as the threats they combat Operational excellence that keeps our community safe while maintaining the hospitality that defines Airbnb
Requirements
- Minimum of 3+ years professional experience in fraud, abuse, or cybercrime investigations
- Minimum of 1+ years professional experience related to stored value risk (e.g. gift cards, coupons, credits, incentives)
- Detail-oriented, highly analytical, and strong project management skills
- Ability to understand opposing points of view on highly complex issues
- Strong ability to gather information from various internal sources
- Capacity to draw actionable insights from dashboards and reports
- Risk policy creation and/or administration experience
- Basic SQL
- Experience with data visualization and business intelligence tools (e.g. Tableau, Superset)
Nice To Haves
- CFE or equivalent certifications
Responsibilities
- Protect our community by reviewing and making exceptional decisions for platform exemptions to maintain trust and safety across Airbnb
- Own incident resolution of risky pay-in procedures from escalation to closure, ensuring swift and thorough case management that protects our hosts and guests
- Navigate complex operational issues by partnering with Legal, Public Affairs, and other teams to respond to regulatory inquiries related to fraud and criminal activities
- Tell the story through data by drafting business requirements and concept briefs that highlight key operational needs for platform development
Benefits
- This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
