Senior Risk Associate (Work from Home)

Capital One•Richmond, VA

2d•Remote

About The Position

Senior Risk Associate (Work from Home) Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. As a Senior Associate Quality Assurance Specialist at Capital One, you will be part of a smart, talented team responsible for partnering with Lines of Business across the Capital One footprint to ensure compliance with the Travel Rule. The qualified candidate will be responsible for sampling wire transactions across multiple initiation channels and reviewing for completeness in alignment with Travel Rule requirements. They will work with each business to explore any variance identified and will share outcomes of transaction sampling by providing effective/measurable feedback to each business. Additionally, they will perform daily reviews of wire consistency reports to ensure if mismatches impact the Travel Rule.

Requirements

Strong Data Management competencies
Ability to consistently identify anomalies across a large number of reviews
High intellectual curiosity to learn new functions
Strong communication skills
Strong problem solving and influenced skills
High School Diploma, GED or equivalent certification
At least 2 years of experience in Risk Management or Quality Assurance
At least 2 years of Risk, Audit, or Compliance experience
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of site sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate.
Requirements are subject to change, as new systems and technology is delivered.
Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
Internet Service Provider specs can change by provider and location within the US.
If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
This role is 100% work from home.
We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.
Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Nice To Haves

Bachelor's Degree or military experience
1+ years of experience working with wire processing
1+ years of experience with Travel Rule regulation
1+ years of experience with Microsoft Office or GSuite
ACAMS Certification
BPM, Lean, Agile or Six Sigma certification

Responsibilities

Perform sample based reviews and other quality assurance testing measurements that provide information critical to assessing process execution.
Perform daily reviews on a high volume of mismatches flagged on Wire Consistency Reports.
Stewardship over process review and research activities.
Own resolution on questions and requests from management and key stakeholders.
Demonstrates proficient level skills in Excel/Google Sheets; specifically at manipulating large data sets and synthesizing into Slides/Powerpoint presentations
Support and own the resolution of process improvements and/or operating procedures.
Ensure remediation efforts against QA discovery and output
Drive appropriate procedure / policy change as applicable
Present and distribute regular updates and reports to Sr. Leadership as needed
Additional projects as assigned