Senior RI Component Application Specialist – Hydraulics

Caterpillar Inc.•Peoria, IL

5d•Onsite

About The Position

Step into a role where your hydraulic expertise drives stronger dealer capability and elevates product performance across the mining industry. As an RI Component Application Specialist – Hydraulics, you’ll lead the development and execution of aftermarket strategies, support product application needs, and collaborate across teams to enhance customer value and accelerate growth. This role places you at the center of shaping hydraulic component performance and supporting key go‑to‑market initiatives. Why Join Us: A High‑Impact Role in a High‑Impact Industry Exciting Industry: Be part of the mining sector, where every day brings new challenges and opportunities to make a difference. Growth Opportunities: Caterpillar’s global footprint opens doors for long‑term career development and advancement. Meaningful Work: Play a critical role in powering the world by supporting essential mining operations and shaping customer success. What You Will Do: Strategic Customer, Dealer & Cross‑Functional Engagement Lead cross‑functional teams to develop and execute the Resource Industries Aftermarket Hydraulic Components Go‑to‑Market Strategy, ensuring alignment across business units. Partner with dealers, Aftermarket Solutions Consultants, Commercial Managers, and regional teams to identify hydraulic growth opportunities and deliver competitive, customer‑focused solutions. Strengthen long‑term partnerships by aligning customer needs with Caterpillar’s hydraulic component strategy and enterprise priorities. Hydraulic Growth, Analysis & Business Enablement Monitor hydraulic aftermarket growth targets, conduct gap analyses, and direct Aftermarket Solutions Consultants to identify opportunities and propose actionable solutions. Analyze business markets, buying behavior, and competitive dynamics to inform hydraulic component strategies and decision‑making. Balance long‑term strategic value with short‑term business results to support customer and enterprise objectives. Training, Capability Building & Customer Experience Deliver in‑person hydraulic aftermarket training to regional sales teams and customers, enhancing product knowledge, service capability, and sales effectiveness. Design, develop, and maintain hydraulic training content for the Resource Industries curriculum, ensuring comprehensive, up‑to‑date learning materials. Create efficient communication processes to keep customers informed on product updates, repair options, availability, and other critical information. Solution Development, Value Delivery & Operational Excellence Create aftermarket solutions including marketing programs, training modules, and repair options to enable sustained hydraulic aftermarket sales growth. Provide insights, market intelligence, and recommendations that influence customer decision‑making and long‑term planning. Ensure project quality and velocity for OPACC Improvement Agenda initiatives through disciplined adherence to the Services Marketing gate process. Support customers in achieving their operational and commercial goals through data‑driven guidance and strategic hydraulic component planning.

Requirements

Customer Focus
Demonstrate the ability to champion customer‑centric decision‑making by aligning hydraulic aftermarket strategies with customer business needs and long‑term satisfaction.
Provides clear vision and leadership that elevate the customer experience and strengthen dealer and customer partnerships.
Experienced in guiding teams to build trust‑based relationships and develop solutions that exceed expectations.
Products & Services
Experienced in applying deep knowledge of hydraulic components, repair options, and aftermarket offerings to diverse customer and dealer situations.
Demonstrates the ability to guide product planning, training development, and solution delivery across multiple hydraulic product lines.
Promotes understanding of product interdependencies and operational considerations that influence hydraulic performance in mining applications.
Decision Making & Critical Thinking
Ability to analyze hydraulic growth targets, market dynamics, and solution options to make informed, data‑driven decisions.
Demonstrates sound judgment by evaluating alternatives, predicting impacts, and advising others on effective decision‑making approaches.
Ensures assumptions are challenged and insights are grounded in objective analysis.
Effective Communications
Demonstrates the ability to clearly communicate complex hydraulic concepts to diverse audiences, adapting content for dealers, customers, and internal teams.
Experienced in delivering in‑person training, facilitating cross‑functional alignment, and presenting recommendations with clarity and confidence.
Maintains focus on key messages while balancing empathy and assertiveness.
Negotiating
Ability to engage in constructive, issue‑focused negotiations that balance customer needs with Caterpillar’s hydraulic aftermarket strategy.
Demonstrates active listening, openness to alternative viewpoints, and a commitment to achieving mutually beneficial outcomes.
Presents Caterpillar’s hydraulic value proposition clearly while maintaining collaborative relationships.
Relationship Management
Experienced in building and sustaining strong relationships with dealers, customers, and internal partners to advance hydraulic aftermarket initiatives.
Demonstrates the ability to communicate expectations, review progress, and create opportunities for shared success.
Empowers others to strengthen customer relationships and align on hydraulic priorities.
Technical Excellence
Ability to provide expert guidance on hydraulic component performance, repair strategies, and technical solution development.
Demonstrates strong technical judgment by mentoring others, resolving complex issues, and ensuring training content reflects current best practices.
Applies deep hydraulic knowledge to deliver effective solutions that support customer operations and dealer capability.

Nice To Haves

Strong commercial background with knowledge of machine applications and hydraulic systems.
Understanding of Caterpillar policies, dealer operations, and distribution practices.
Technical aptitude with experience supporting dealers and customers.
Experience delivering training or helping teams adopt technical solutions.
Ability to work across teams and build strong working relationships.

Responsibilities

Lead cross‑functional teams to develop and execute the Resource Industries Aftermarket Hydraulic Components Go‑to‑Market Strategy, ensuring alignment across business units.
Partner with dealers, Aftermarket Solutions Consultants, Commercial Managers, and regional teams to identify hydraulic growth opportunities and deliver competitive, customer‑focused solutions.
Strengthen long‑term partnerships by aligning customer needs with Caterpillar’s hydraulic component strategy and enterprise priorities.
Monitor hydraulic aftermarket growth targets, conduct gap analyses, and direct Aftermarket Solutions Consultants to identify opportunities and propose actionable solutions.
Analyze business markets, buying behavior, and competitive dynamics to inform hydraulic component strategies and decision‑making.
Balance long‑term strategic value with short‑term business results to support customer and enterprise objectives.
Deliver in‑person hydraulic aftermarket training to regional sales teams and customers, enhancing product knowledge, service capability, and sales effectiveness.
Design, develop, and maintain hydraulic training content for the Resource Industries curriculum, ensuring comprehensive, up‑to‑date learning materials.
Create efficient communication processes to keep customers informed on product updates, repair options, availability, and other critical information.
Create aftermarket solutions including marketing programs, training modules, and repair options to enable sustained hydraulic aftermarket sales growth.
Provide insights, market intelligence, and recommendations that influence customer decision‑making and long‑term planning.
Ensure project quality and velocity for OPACC Improvement Agenda initiatives through disciplined adherence to the Services Marketing gate process.
Support customers in achieving their operational and commercial goals through data‑driven guidance and strategic hydraulic component planning.