Senior Revenue Analyst

Intercom Agency

330d • $151,700 - $176,300 • Remote

About The Position

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform. Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support. Today, more than 25,000 businesses use Intercom's platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Join us to help define and lead the AI revolution for customer service.

Requirements

• 5 years of experience in revenue accounting with emphasis on data analytics to support bookings and billings data and ARR.
• Experience building relationships and leading cross-functional projects with multiple stakeholders in different time zones.
• Solid background in ASC 606: Revenue from Contracts with Customers in a SAAS or technology company is highly preferred.
• Experience using NetSuite and revenue engines such as NetSuite ARM or RevPro is highly preferred.
• Experience in building reports in Tableau and writing basic SQL queries, a plus.

Responsibilities

• Managing the daily reconciliation of bookings ARR to Billings ARR.
• Collaborate with cross functional team stakeholders and contributors from Business Systems, Sales Operations, Billing Operations, Data Engineering and FP&A to ensure timely and accurate completion of ARR reconciliation tasks.
• Hands-on investigation of ARR variances between bookings and billings for complex cases.
• Collaborate on communication to Sales with the Sales Ops team to explain adjustments in Salesforce to prevent surprises.
• Identify root causes of differences, develop process changes and systemic solutions with the Business Systems and Sales Ops team.
• Maintain and enhance reporting tools (Tableau) used for ARR exceptions reporting.
• Continuously iterate and improve the reconciliation process with emphasis on automation.
• Review revenue contracts, document accounting impact and propose adjustments to ensure compliance with ASC 606.
• Participate in ongoing company initiatives around Partner Commissions to streamline existing processes through automation.

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Telecommunications