Senior Retail Sales Associate - Key Holder

Bob's Discount Furniture • King of Prussia, PA

9d • Onsite

About The Position

As a Senior Retail Sales Associate - Guest Experience Specialist at Bob’s Discount Furniture, you’ll serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge. In this advanced sales role, you’ll lead by example on the showroom floor—driving sales, ensuring customer satisfaction, and mentoring peers. You’ll embody The Bob’s Way while delivering a consistent, personalized, and service-centric experience every step of the way. This is a full-time, in-store position requiring flexible retail availability. At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by sales expertise, interpersonal excellence, leadership capability, and a deep commitment to customer satisfaction. If you’re an inspiring and motivated team player who’s passionate about helping others create beautiful spaces, you’ll thrive in this role.

Requirements

• Demonstrated ability to deliver exceptional customer service
• Proven ability to drive sales and achieve goals in a retail environment
• Strong team orientation and problem-solving mindset
• Must be at least 18 years old to be considered for employment
• Must be able to sit, walk, stand, bend, kneel, and lift up to 25 lbs. unassisted
• Ability to move objects up to 50 lbs. with or without reasonable accommodation
• Regular movement throughout the store and continuous standing or sitting to perform job functions

Nice To Haves

• Commission-based sales experience
• Previous customer service or retail background
• Experience coaching or mentoring peers
• Familiarity with service warranties and financing tools

Responsibilities

• Customer relationship building and needs-based selling
• Team collaboration and peer leadership
• Goal setting and self-motivation
• Sales performance and product presentation
• Conflict resolution and service recovery
• Communication, listening, and problem-solving
• Brand promotion and guest engagement
• Retail showroom readiness and floor execution

Benefits

• National Medical, Dental, and Vision Insurance
• Paid Time Off: Vacation, Sick Days, Holidays, Work Anniversary—and your Birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Employer-paid Life Insurance and optional add-ons
• Pet Insurance and Financial Wellness Support
• Tuition Reimbursement and Scholarships for team members and dependents
• Career development through Bob’s Blueprint and Workday Learning
• Employee Discount from Day 1 and Hays Perks merchant savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees