Senior Retail Operations Manager

Bird & Blend Tea Co.•Worthington, MN

1d•Hybrid

About The Position

The Senior Retail Operations Manager is responsible for driving operational excellence, consistency, and efficiency across the entire retail estate. This role acts as the operational backbone of the business — building scalable systems, governing processes, enabling store teams to perform at their best, and ensuring the retail estate delivers exceptional customer experience and commercial performance. As a senior leader, the position influences strategic decisions, leads continuous improvement initiatives, and provides operational insight to the Retail and People Director and wider leadership team. The role partners closely with Brand, Digital, Merchandising, Logistics, Health & Safety, and Finance to guarantee flawless execution of campaigns, product launches, store operations, and business-critical processes.

Requirements

Proven experience in a senior, multi-site retail role such as Area Manager, Regional Manager, Senior Retail Operations Manager, or equivalent central operations position.
Demonstrable experience operating beyond single-store leadership. Candidates must have owned or significantly influenced performance, compliance, and operational delivery across multiple locations.
Experience working at a strategic and governance level, not just execution, including building, embedding and enforcing operational frameworks, systems and standards.
Strong cross-functional experience, partnering with teams such as Brand, Digital, Merchandising, Logistics, Finance and People to deliver campaigns, system changes and operational initiatives.
Track record of leading complex operational projects (e.g. systems implementations, process redesign, compliance programmes, new store openings or business transformations).
Experience using data and insight to influence decision-making, improve efficiency, mitigate risk and drive commercial performance.
Confidence operating as a senior escalation point, managing incidents, compliance risks, H&S issues, and people matters with discretion and authority.
Experience supporting or leading Employee Relations processes in partnership with a People/HR team.
Strong IT skills with the ability to oversee retail systems, support troubleshooting, and work collaboratively with internal and external stakeholders to ensure smooth operations

Responsibilities

Operational Excellence, Systems & Process Governance
Strategic Planning, Continuous Improvement & Data-Led Optimisation
Health & Safety, Compliance & Operational Risk
Retail Campaign Delivery & Activation
Inventory Governance & Stock Integrity
New Store Openings – Operational Ownership
Vendor, Supplier & Maintenance Management
Logistics, Deliveries & Returns Oversight
Budget Ownership, Purchasing & Financial Governance
Communications, Calendar & Store Support Framework
People Operations & ER Support

Benefits

Friendly and supportive team culture: Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace.
Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement.
Holiday accrual that grows with loyalty: Enjoy 25 days holiday (plus bank holidays ) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation. This entitlement increases with service.
Life Insurance & Income Protection: providing financial security and peace of mind for you and your families.
Health Cash Plan: after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc. Specific information on this scheme will be shared with you.
Life Happens Leave: Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed.
Complimentary drinks and snacks: Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office.
Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation.
Employee Assistance Programme: Access confidential and professional mental health support services to prioritise your well-being and address any personal or work-related challenges.
Bike to Work and Electric Vehicle Schemes: Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax-efficient savings.
Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back.
Dog-friendly office: Bring your furry friend to work and enjoy a pet-friendly environment that promotes work-life balance and companionship.
We also have enhanced family friendly policies, offer flexible working and are always open to discussing your individual circumstances!
We are proud to be a Sunday Times Best Places To Work 2024 employer.