Senior Retail Manager

Snappy's•Saint Marys, PA

2d•$50,000 - $55,000•Onsite

About The Position

Senior Retail Manager – Lead the Future at Snappy’s! Are you a natural leader with a passion for delivering exceptional customer experiences? Snappy’s is looking for a Senior Retail Manager to oversee the daily operations of our store, mentor and guide our team, and drive success in a fast-paced retail environment. If you're ready to make a big impact and grow with us, we want to hear from you! As a Senior Retail Manager, you’re responsible for the full performance of the store—people, profits, and guest experience. You set the tone, drive results, and ensure standards are never optional. This role is ideal for a leader who holds high standards, makes data-driven decisions, and understands that culture, accountability, and consistency drive results. At Snappy’s, you’re more than just a manager—you’re a leader in a community-focused workplace where your contributions matter. We value growth, teamwork, and creating a welcoming space for both customers and employees. Ready to Lead the Way? Apply Today! Bald Eagle Fuel & Tire, d/b/a Snappy's is an equal employment opportunity employer which does not discriminate based on race, color, religion/creed, sex, disability, marital status, age, pregnancy, national origin, ancestry, place of birth, sexual orientation, veteran status, or any other characteristic protected by the applicable federal, state, or local laws.

Requirements

Previous multi-department or store management experience in retail, convenience, or food service is required.
Strong leadership, communication, and organizational skills with a proven ability to coach, mentor, and develop employees at multiple levels.
Demonstrated experience in budgeting, sales analysis, cost control, and overall financial management.
Comfortable using point-of-sale systems, scheduling tools, and inventory management software.
ServSafe, RAMP, or equivalent certifications required—or willingness to obtain.

Responsibilities

Provide overall leadership to ensure the store runs smoothly, efficiently, and profitably every day.
Hire, coach, and develop supervisors and associates to meet performance goals and deliver excellent guest service.
Monitor sales, profitability, labor costs, and inventory control to protect margins and reduce shrink.
Optimize staffing levels and labor to meet business demands while controlling expenses.
Oversee ordering, receiving, PAR levels, product rotation, and in-stock conditions.
Maintain high expectations for cleanliness, organization, food safety, and overall store appearance.
Enforce company policies and ensure adherence to all federal, state, and local regulations.
Monitor cash handling, register accuracy, safety procedures, vendor check-ins, and loss prevention practices.
Address inquiries, feedback, and complaints quickly and professionally.
Uphold OSHA standards and company safety guidelines to maintain a secure work environment.
Partner with leadership on promotions, operational initiatives, training programs, and performance reporting.
Serve as the example of Snappy’s legendary convenience guest service and company values.