Senior Retail Associate

Thuma • Denver, CO

17h • Onsite

About The Position

Thuma is seeking a proactive Senior Retail Associate to join their new team in Cherry Creek. Reporting directly to the Store Manager, this role involves delivering a best-in-class customer experience with an inviting, elevated, confident, and friendly attitude. The Senior Retail Associate will be a Thuma Brand Ambassador and Keyholder, contributing to the overall success of the store by maintaining its visual identity, operating systems, building client relationships, and supporting management and the ecommerce team. Thuma is a modern design company specializing in furniture and home goods, believing in simplicity, attention to detail, and good design as good hospitality. They encourage diverse perspectives and an inclusive culture, striving to create a sense of belonging where everyone can be their authentic self.

Requirements

• Ability to work in-person at the Thuma Store in Cherry Creek.
• Availability to work flexible hours including weekends and holidays.
• A minimum of 2 years experience in Retail.
• A proven record in delivering excellent customer service within a similar retail environment.
• Keen attention to detail.
• A proactive and motivated individual with the ability to take initiative.
• Proficiency in Microsoft Office.
• Strong communication, collaboration and problem solving skills.

Nice To Haves

• Experience with Shopify, NetSuite and Gladly.

Responsibilities

• Provide exceptional customer experience, ensuring every guest receives warm, personalized service.
• Maintain the store's visual identity within brand guidelines through merchandising and stock replenishment.
• Lead by example, demonstrating deep product and brand knowledge while inspiring the team.
• Work collaboratively to achieve daily goals and contribute to the overall success of the store.
• Operate all systems seamlessly, including POS, inventory management, and clienteling platforms.
• Serve as a Thuma Brand Ambassador and Keyholder.
• Build and nurture client relationships.
• Support the ecommerce customer experience team by responding to customer service emails when needed.
• Step into the cafe as needed, taking orders and serving customers with care and efficiency.
• Maintain store appearance and cleanliness on a daily basis.
• Support Management on back-of-house operations.
• Grow to support Management in future onboarding and training.
• Assist with in-store appointments for guests and trade partners, ensuring a high-touch experience.
• Other activities and functions to facilitate store success as necessary.

Benefits

• Comprehensive medical, dental + vision coverage options with generous employer contributions
• Participation in our 401k program where we will match up to 6% of your contributions
• Paid Time Off
• 12 weeks of paid parental leave
• Company sponsored membership at One Medical
• An employee discount of 40% off all Thuma products
• A complimentary product credit when you start, worth up to $2,000

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 11-50 employees