Senior Resource Specialist

Mass General Brigham • Boston, MA

14d • $21 - $30 • Onsite

About The Position

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Department to support: Pediatric Hematology-Oncology Schedule: Monday - Friday (8am-4:30pm) Onsite position Bilingual in Spanish highly desired Job Summary Summary: The role collaborates to enhance the delivery of patient care services along the continuum of care. The resource specialist II meets patient's needs efficiently and expeditiously by continuously improving the patient's experience, helping to ensure the institutional standards of high quality patient care; reducing cost and ensuring reimbursement. Does this position require Patient Care? Yes

Requirements

• Bachelor's Degree Business required or Bachelor's Degree Related Field of Study required
• Five years of which two must be related to healthcare 5-7 years
• Assessment and problem solving skills.
• Strong interpersonal skills.
• Strong Customer service skills.
• Ability to work independently with minimal supervision.
• Goal oriented and accountable in a complex medical environment.
• Demonstrated organizational and time management skills.
• Strong oral and written communication skills.
• Good computer experience.

Nice To Haves

• Experience navigating Insurance Networks desired.
• Bilingual Spanish preferred but not required.

Responsibilities

• Research resources and programs available for patients and their caregivers.
• Coordinate legal, financial and insurance resources.
• Following referral from the Clinical Social Worker, works directly with families to complete applications for assistance and provides guidance to families about the community programs that require them to apply directly.
• Manages all transportation and parking issues for families to mitigate any barriers to accessing care for their child.
• Manages requests for documentation to ensure no interruption in a family’s utilities.
• Participates in daily huddle, weekly Pediatric Hematology-Oncology staff meetings, monthly Psychosocial Care meetings within the practice and monthly Social Work staff meetings.
• Bilingual Spanish preferred but not required.
• Provide health education material, including hard and electronic storage system that is easily accessible for program staff.
• Assist Care Manager and Social Worker with follow up patient support calls.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level