Senior Resource Manager

Morgan Street Holdings • Chicago, IL

87d • $80,000 - $90,000

About The Position

As an Operations Manager at tms, you will act as the internal resource operations lead for our Portfolio Marketing Services business unit by providing exceptional internal support for the creative and strategy teams including project resource management, collaborating with the account management and production leads on project timelines and schedule changes, and coordinating processes, tools, & resources to help teams deliver stellar client work. In this role you will bring clarity, balance and efficiency to the way work is assigned and delivered and ensure the right people are working on the right projects at the right time. By tracking team capacity and forecasting upcoming needs, you’ll give creative and strategy leads the space to focus on the work itself, and not just managing the around it.

Requirements

• 5+ years of experience in a creative agency or studio setting
• Proficient with Microsoft Office and AirTable along with an understanding of Adobe and Figma
• Experience with the creative development process, timelines and deliverables trafficking
• Understanding of resource management across large overlapping projects
• Ability to manage multiple, complex projects at the same time while paying strict attention to detail
• Ability to work with ambiguity & quickly adapts to changes in priority
• Solutioning mindset – Able to identify issues before they escalate, implementing corrective actions in advance
• Strong communication skills appropriate across levels of the organization
• Self-motivated, self-driven, and a quick learner
• Exceptional organizational, planning, and project management skills
• Experience leading in a team-oriented, collaborative environment (incl. cross functional teams)
• Tech and social media savvy

Nice To Haves

• Experience with managing resourcing for creative and strategy teams
• Experience with digital projects (web + app), along with campaign marketing, loyalty and brand partnerships
• Experience with Airtable, Smartsheet, Netsuite/ERP software, Figma

Responsibilities

• Support the roll out of new resourcing platform and process
• Coordinate and track creative and strategy resource assignment and availabilities across the team and proactively anticipate and address potential conflicts with scheduling related to deliverables and assigned resources
• Coordinate and collaborate with account management and production project leads on overall project timelines and changes
• Provide short- and long-term forecasting based on client plans and flag potential under or overstaffed periods
• Manage needed freelance documentation in conjunction with TA/IT/Finance partners
• Identify opportunities to integrate new process, capabilities, tools and reporting and help teams transition away from outdated ways of working
• Partner with cross functional teams and a department to drive consistent and reliable delivery on multifaceted projects
• Lead prioritization of client deliverables in collaboration with account management, creative and strategy leadership
• Attend or lead necessary status meetings and communicate necessary follow ups to relevant stakeholders and team members
• Identify and coordinate or facilitate training for new team members and/or cross functional teams as necessary related to operational processes

Benefits

• Generous medical, dental, vision and other great benefits
• Paid parental and medical leave programs
• 401(k) with a company match component and profit sharing
• 15 days of paid time off plus company holidays
• Hybrid work model
• Tuition reimbursement and student loan repayment assistance
• Inclusive employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees