Senior Resource Manager, RMO

Procore Technologies • Austin, TX

2d • Remote

About The Position

We’re looking for Sr. Resource Manager, RMO to join Procore’s Services Operations & RMO team. We are seeking an experienced professional with deep expertise in resource management, consulting operations, within a Professional Services environment. As a recognized authority and key contributor, this role within our Resource Management Office (RMO) requires independent judgment, strong business intuition, and a comprehensive understanding of staffing processes. As a Sr. Resource Manager, RMO, you’ll partner with global delivery teams, partners, and delivery leadership to achieve revenue targets, optimize utilization, and ensure staffing excellence across the organization. This position reports Sr. Manager, Services Operations & RMO and will be remote. We’re looking for someone to join us immediately.

Requirements

• 5+ years overseeing global Resource Management, Workforce Planning, or Delivery Operations.
• Experience in building a RMO or implementing centralized resource managementExperience in partner delivery resource management
• Proven ability to drive utilization and profitability improvements while maintaining delivery excellence.
• Deep understanding of Professional Services metrics: utilization, billability, margin, backlog, and revenue forecasting
• Experience in leading a team and people management skills
• Proficiency with Certinia PSA and Salesforce or other PSA/ERP systems (e.g., Workday, Smartsheet, etc.)

Responsibilities

• Working with Professional Services Practice Leaders and Project Managers to allocate resources based on the requirements for each project.
• Ensuring the delivery organization has the capacity to support opportunities and projects, identifying resource needs and or excess.
• Developing best-in-class resource capacity management and forecasting processes.
• Collaborating with our PS Operations team to establish robust technology and tools around these processes.
• Working with Services Sales to understand sales pipeline (pipeline velocity, close rate, etc.) and opportunity priorities to build, maintain, and communicate resource forecasts.
• Assist with managing and increasing utilization and productivity within the Professional Services team
• Work with department leads to maintain resource skills matrices to leverage in resource planning
• Provide recommendations to improve resource allocation efficiencies such as: cross-training, cross-department resource sharing, outsourcing, etc.
• Run or participate in weekly meetings around: resource management, facilitating resourcing issues / conflict resolution; project portfolio, understanding project risks around resourcing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees