Senior Resolution Manager

Gallagher•Baltimore, MD

About The Position

At Gallagher Bassett, the purpose is to help people through challenging moments by navigating complexity, supporting recovery, and delivering outcomes. The company values empathy, precision, and partnership, fostering a culture of teamwork, curiosity, and impact. Employees are described as fast-paced fixers, empathetic experts, and outcomes drivers who care about doing the right thing. The Senior Resolution Manager investigates, evaluates, disposes, and settles the most complex claims and highest exposures with minimal supervision. This includes determining and evaluating coverage, liability, and damages, and setting proper reserves. The role involves exercising proper judgment and decision-making to analyze claims exposure, determine the course of action, and appropriately settle the claim. The manager interacts extensively with various parties, communicates concise action plans, and presents plans for case conclusion, demonstrating complete knowledge of the claim file process. Claims are processed consistent with client and corporate policies, procedures, best practices, and statutory, regulatory, and ethics requirements. The role requires compliance with carrier reporting and threshold requirements and the ability to recognize and pursue excess insurance recoveries. Incumbents are expected to handle a full caseload, including cases of increased severity.

Requirements

High school diploma
5 years related claims experience
Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements
Extensive knowledge of accepted industry standards and practices
Computer experience with related claims and business software
Ability to think critically
Ability to solve problems
Ability to plan and organize activities
Ability to serve clients
Ability to negotiate
Ability to effectively communicate verbally and in writing
Ability to embrace new challenges
Analytical skill necessary to make decisions and resolve complex issues inherent in handling losses
Ability to successfully negotiate the settlement and disposition of serious claims including the ability to interpret related documentation

Nice To Haves

Bachelor's degree

Responsibilities

Investigates, evaluates, disposes and settles the most complex claims and highest exposures with minimal supervision
Includes the investigation, determination and evaluation of coverage, liability and damages, and the setting of proper reserves
Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim
Interacts extensively with various parties involved in the claim process
Able to clearly communicate concise action plans, and present plans for moving the case to conclusion
Demonstrate complete knowledge of the claim file process through presentation of actions and responses to client questions
Processes claims consistent with clients' and corporate policies, procedures and "best practices" and also in accordance with any statutory, regulatory and ethics requirements
Comply with carrier reporting and threshold requirements
Recognize and pursue excess insurance recoveries
Handle a full case load, with proven ability to handle cases of increased severity

Benefits

Competitive and comprehensive compensation package
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program