Senior Resolution Coordinator, Call Center

Wal-Mart • Dakota Dunes, SD

65d • $16 - $28

About The Position

Join Walmart/VIZIO and take your career to the next level! VIZIO is looking for an energetic Technical Support Representative to provide courteous and professional customer support for a world-class company in the consumer electronics industry. The position is in Dakota Dunes, South Dakota. This is an amazing opportunity to join a close knit team in a fast-paced environment. Open availability required for shifts ranging Monday-Friday 7am to 8pm. This is NOT a remote position, onsite attendance required.

Requirements

• Completed a GED or high school diploma.
• 6 months experience addressing and responding to customer requests in a contact center or retail industry environment.
• 6 months experience with basic computer processing/data entry software.
• Attention to detail and accuracy in work.
• Strong typing skills.

Nice To Haves

• Experience with advanced electronics and computer troubleshooting.
• Experience in retail, contact center operations, or a related area.

Responsibilities

• Provide outstanding technical and customer support to VIZIO customers.
• Troubleshoot technical issues by actively listening to customers and identifying solutions based on their concerns.
• Track calls and troubleshooting steps using tools such as Excel and Salesforce to maintain accurate and organized records.
• Engage with and learn about cutting-edge consumer technology products.

Benefits

• Medical, vision and dental coverage.
• 401(k) plan.
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off (PTO) including sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability benefits.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.

What This Job Offers

• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees