Senior Residential Aide (The Monument)

GODDARD RIVERSIDE COMMUNITY CENTER•New York, NY

1d•$43,000 - $47,000•Onsite

About The Position

To serve as lead RA for the scheduled shift and is responsible for assuring the general welfare and safety of the residents, staff, and the facility. The Senior RA is expected to ensure quality service deliverables by overseeing the daily residential services and inspections, in order to ensure that all residents’ goals, targets, and performance outcomes are met on a daily/weekly/monthly basis. Residential Aid staff are the first welcoming face new families are greeted by! The Monument is an emergency capacity transitional site located in Manhattan in the Upper West Side.

Requirements

High School Diploma or GED required.
Experience in shelter or residential setting.
Fluency in English and any language required to effectively meet the linguistic needs of our diverse resident community is essential.
A Food Protection Certificate will be required during first few weeks of hire.
F-80 certification will be required within first 3 months of hire.
Cultural awareness and understanding of client centered care.
Passion for working with individuals and families who are in transitional housing.
Excellent communication skills, able to utilize de-escalation techniques.
Ability to maintain accurate records, to prepare and submit all required paperwork in a timely and accurate manner
Knowledge of DHS requirements and protocols.
Ability to deal with sensitive issues with diplomacy and discretion.
Must be able to multitask with strong organizational skills.
Detail orientated and systems savvy.
Compassionate and personable
Team-orientated
Proficient in Microsoft Office programs including Outlook, OneDrive Excel, etc.
Able to use or learn multiple databases including CARES.
Frequent bending, kneeling, walking, climbing and lifting to 50 lbs.

Responsibilities

Serve as the Senior Residential Aid and ensure all RA responsibilities are being conducted effectively and efficiently based on agency protocols.
Assist in the monitoring and development of resident’s daily independent living skills.
Monitor and ensure quality intake services are being provided to clients.
Cultivate professional and positive relationships with residents.
Utilize evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally aware, and strengths-based approaches.
Assist Case Managers with groups as needed
Perform and confirm all daily room and bed inspections are taking place.
Manage operations desk: ensure documentation of client whereabouts, answer phones when necessary.
Work collaboratively with building staff to assist tenants and ensure tenant safety.
Document incidents onsite in CARES and send to Goddard Incident Report Committee.
Report any concerns on quality service deliverables to management in a timely manner.
Monitor common areas to ensure proper usage.
Conduct intakes during evenings, overnights, and weekends as needed.
Document in CARES intake system and ensure all clients are admitted in a timely fashion.
Provide daily food service and ensure food delivery is stored immediately.
Help maintain the cleanliness of the building and monitor common areas.
Participate in staff meetings where resident issues, operations, policies, procedures, and program outcomes are discussed.
Work some holidays to ensure proper coverage of residence.
Other duties as assigned.