Senior Resident Manager

AMH • Orlando, FL

54d

About The Position

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. The Senior Resident Manager is responsible for the overall leadership of a team that oversees resident relations and the day-to-day operations of residential single-family homes within a District. Manages a team of Resident Managers that are each assigned a portfolio and other support roles. Ensures their team executes the operational strategy set forth by the District Manager and meets all goals related to resident operations.

Requirements

• High School Diploma/GED required. Bachelor’s degree preferred.
• Minimum of three (3) years of experience in a management role, managing direct reports required.
• Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Real Estate License and any permits/certifications required by state’s real estate commission to engage in property management.
• Valid driver’s license required.
• Strong relationship management and negotiation skills.

Nice To Haves

• Experience with property management software a plus.

Responsibilities

• Oversee resident relations and daily operations.
• Manage, train, and coach team members, guiding them to reach their potential.
• Review resumes, conduct interviews, and strategically hire new team members.
• Deliver timely, professional responses to escalated resident issues.
• Drive collection strategy to minimize evictions and reduce delinquency.
• Maximize retention rate and rate growth through lease renewals.
• Ensure proper move-out reconciliation processes are followed.
• Drive the profitability of the assigned portfolio.
• Handle special-case properties, including those with evictions, escalated customer service issues, disposition considerations, and potential legal issues.

Benefits

• Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program.
• The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees