Senior Researcher, User Research
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About The Position
We are currently seeking a dynamic and data-driven Senior User Researcher to join our Experience Research team focusing on our Personal Lines Sales or Small Commercial user experiences. You will play a key role in shaping our sales or small commercial user experiences and translating insights into tangible impact. As part of the U.S. Retail Markets division, our Experience Research team is dedicated to designing, transforming, and delivering user-centric, efficient, and effective digital-first experiences for our diverse range of stakeholders. Working alongside a blend of user and market researchers, you will collaborate closely with cross-functional teams including UX, Product, Process, and Technology to advocate for the user while aligning with business objectives. Our overarching mission is to gain unparalleled insights into our customers, agents, and employees, empowering us to drive strategic decision-making, develop innovative strategies, and maintain a competitive edge in the industry. You’ll lead exciting new research projects designed to identify the needs and behaviors of our users so that we can build best in class experiences for them. You will leverage your deep expertise in user research methods (e.g., usability testing, online surveys, interviews, card sorts, etc.) and Design Thinking and Lean UX methodologies. You will interpret, synthesize, and communicate complex research results in a way to empower business decisions and outcomes.
