Senior Researcher, Product Experience (TV)

Netflix • Los Angeles, CA

88d • $130,000 - $470,000

About The Position

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. Our Product Consumer Insights team uncovers the evolving needs of our members, generating insights at each step of their product experience to drive more business impact and member joy. This Senior Researcher role supports the TV experience, the platform of central importance to how members enjoy Netflix, ultimately supporting our mission to make Netflix the most loved and valued entertainment company in the world. This is an opportunity to lead innovative research with demonstrable impact on a global scale. You will be responsible for defining, leading, analyzing, and socializing research studies that generate insights to empower business decisions across the company. You’ll partner with cross-functional teams who are passionate about delivering the most engaging, innovative, and inclusive experiences. Working Model: This role is open to employees working onsite from our Los Gatos, Los Angeles, or New York Office locations.

Requirements

• 7+ yrs of experience in product research and/or user experience (UX) research, with particular expertise and hands-on experience leading end-to-end research studies.
• A balance of creative and analytical skills with the ability to proactively define research questions, identify appropriate methods, execute studies, and synthesize findings.
• Strong communicator with a bias toward action to proactively collaborate with multiple teams across the company.
• Passionate about translating findings into actionable strategic business recommendations.

Nice To Haves

• An advanced degree in psychology, social sciences, or a related field is preferred but not required.
• Global research experience is highly preferred but not required.
• Experience in TV UI/UX is preferred but not required.

Responsibilities

• Identify, prioritize, and lead research roadmaps that generate insights to inform product strategies across the company.
• Partner with cross-functional teams across Product, Design, Data Science, Engineering, Content, Product Marketing, and Communications to proactively develop research initiatives.
• Define, design, execute, and socialize a range of research studies that build a strong understanding of existing and future audiences and their experiences around the world.
• Identify best practices in existing and emerging research methodologies.

Benefits

• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
• Full-time salaried employees are immediately entitled to flexible time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees