Qualtrics - Seattle, WA

posted 27 days ago

Full-time - Mid Level
Hybrid - Seattle, WA
Professional, Scientific, and Technical Services

About the position

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. Our Strategy and Research (STaR) Software Services team is a newly established division dedicated to assisting our clients in setting up and utilizing a wide array of Qualtrics software products to tackle complex business challenges. A crucial part of our function lies in empowering customers to be proficient using the Qualtrics platform across a diverse range of research products (DesignXM, BX, UX). Our work is fundamental to the purchase and renewal of software, and seeing our customers become advocates of the software is a measure of our success.

Responsibilities

  • Handle logistics for quantitative research projects, including maintaining up to date documentation, organization and timelines of your programs.
  • Own the scheduling and planning of relevant research engagements internally and with clients.
  • Strong focus on quality control through testing survey links, checking data, and proofreading reports.
  • Support clients on multi country programs, maintaining comprehensive notes and ensuring relevant actions are addressed in a timely manner.
  • Build relationships with vendors and partners, including managing quality control, approving coding lists, negotiating prices, and providing clear instructions.
  • Effectively solve logistical issues and adjust on the fly.
  • Proactively identify product, program or process challenges and suggest solutions on how to make projects run more smoothly.
  • Write survey questionnaires that follow a structured flow and include appropriate question formats and well phrased questions that align to Qualtrics and industry best practices.
  • Lead report creation including analysis, summary writing, charting and table creation using Qualtrics, Google Suite, Excel or PowerPoint.

Requirements

  • Bachelor's or advanced degree in business, mathematics, or the sciences.
  • A minimum of 5 years in applied custom research/operations role.
  • Excellent PowerPoint, Google Slides and/or Keynote skills and ability to create slides/graphs/charts that convey key research findings in compelling ways.
  • Qualtrics platform experience preferred.
  • Comfortable in a fast-paced, unstructured, and highly competitive environment.
  • Ability to communicate clearly and effectively through both written and spoken forms.

Nice-to-haves

  • Strong Google Suite or Excel/PowerPoint skills.
  • Track record of delivering exceptional client experiences.
  • Continuous improvement and growth mindset.

Benefits

  • Work-life integration and fun is deeply important to us! We have frequent office events, team outings, and happy hours.
  • Qualtrics Experience Program - $1,800 gross per calendar year for an experience of your choosing (eligible after a year).
  • Wellness reimbursement - up to the value of $300 per quarter can be reimbursed for a variety of wellness activities.
  • We take pride in our office design aiming at fostering creativity.
  • We believe in sharing Qualtrics' success which is part of the compensation for all employees.
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