Senior Reputation Communications Manager

Zoox • Foster City, CA

183d • $150,000 - $175,000 • Hybrid

About The Position

We are inventors, builders, and doers, passionate and purposeful in the work we do. We have a once-in-a-century opportunity to reinvent personal transportation-and we need your help. The Communications & Marketing Team brings Zoox's mission, strategy, and values to life through clear, consistent, and engaging communications and programs. You'll find a creative, collaborative environment where great ideas thrive and where everyone is driven by the same big purpose. We're looking for a Reputation Communications Manager to help lead Zoox's corporate response to a range of reputation management issues. This role requires a strategic communicator who can think quickly under pressure and can drive complex messaging across multiple stakeholders. This individual will develop and manage communications during all stages of external issues that arise, with the ability to deliver transparent and clear communications aimed at a variety of different audiences. The Reputation Communications Manager will work collaboratively cross-functionally across a broad set of internal teams. The ideal candidate will bring a deep understanding of the current media landscape, experience with high-profile incidents, and a proven history in protecting corporate brands.

Requirements

• 8+ years of experience in crisis communications, issues management or corporate communications, preferably within a fast-paced environment.
• Proven experience managing high-stakes communications during crisis situations.
• Proactive and collaborative problem-solver, with exceptional writing and editing skills.
• Ability to simplify complex topics into understandable and consumer-forward content.
• Exceptional attention to detail and strong organizational skills.
• Comfortable serving as a public spokesperson.
• A bachelor's degree in communications, public relations, journalism, or a related field.

Responsibilities

• Create and execute communications strategies for emerging situations of varying degrees, often in a tight time frame.
• Maintain and write crisis communication plans and drive them from development to completion.
• Serve as a primary point of contact for media inquiries related to crisis issues, engaging directly with the media as situations develop.
• Manage relationships with key journalists and media contacts while monitoring media coverage.
• Work closely with the social media team to identify potential issues before they escalate.
• Align on crisis response strategies with the broader Communications & Marketing team, Product, Legal, Safety, Policy, Operations, and other teams.
• Develop and implement strategies to communicate clearly and protect our corporate brand during times of heightened attention.
• Draft playbooks, statements, FAQs, and talking points that maintain transparency for a broad range of audiences at different stages of an issue.

Benefits

• Paid time off (e.g. sick leave, vacation, bereavement)
• Unpaid time off
• Zoox Stock Appreciation Rights
• Amazon RSUs
• Health insurance
• Long-term care insurance
• Long-term and short-term disability insurance
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees