Senior Representative Inside Sales

FuseGlobal•Seattle, WA

39d•$32•Hybrid

About The Position

The Inside Sales Account Representative plays a crucial role by offering elevated support to the sales team and managing accounts for a portfolio of foodservice operators and distributors. The mission of this position is to maximize profitability and ensure the retention and growth of existing business. This is achieved through various activities such as selling products, executing seasonal promotions, distributing marketing and merchandising materials, setting up and onboarding new accounts, troubleshooting equipment, managing delivery logistics, and qualifying lead generation through our CRM.

Requirements

2+ years of experience in a role with account management or customer service responsibilities

Nice To Haves

Knowledge or experience in the coffee, beverage, or foodservice industry preferred
Inside Phone Sales experience a plus

Responsibilities

Maintain accurate account contact information, venue details, and program records in the customer management system with an eye for detail and consistency.
Respond to customer inquiries about SKU rationalizations, pricing changes, asset transfers, and ownership changes, ensuring successful resolutions.
Handle account requests, including setup and maintenance, equipment service, accounting disputes, product tracking, and delivery claims, driving results through efficient processes.
Collect information from internal and external customers to identify and implement creative solutions, resolving issues that negatively impact customer relationships or the timely and accurate delivery of products and services.
Participate in business planning with field leadership or CAMs to set business goals, identify customer support needs, and find opportunities to achieve sales targets.
Conduct proactive sales and support outreach calls by tier, driving results.
Develop and manage a personal sales strategy to identify opportunities within the existing customer portfolio, ensuring profitable and successful outcomes.
Establish, develop, and maintain business relationships with current customers in the assigned territory or market segment to generate new business product sales.
Measure and report weekly sales and regional activities to ensure KPIs and sales goals are met, successfully driving results.
Prepare and submit activity and results reports, including monthly and annual portfolio performance analysis, ensuring tracking, benchmarking, and goal attainment.
Manage designated beverage business leads by qualifying and converting them to support new business activation or disqualifying undesirable opportunities.
Support monthly and annual sales goal quotas by managing qualified CRM opportunities to closure.
Actively participate in division sales team calls, as well as make in-person annual regional visits or periodic business travel, fostering collaboration.
Serve as a liaison between the field, office, and support departments regarding policy changes, inventory updates, and unscheduled system or support interruptions, ensuring successful communication.