Senior Representative Inside Sales Senior Representative Inside Sales

Nestle Operational Services Worldwide SA•Solon, OH

1d•$65,000 - $80,000•Hybrid

About The Position

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. This position is not eligible for Visa Sponsorship. The Inside Sales Account Representative plays a crucial role in the success of Nestlé Professional Solutions by offering elevated support to the sales team and managing accounts for a portfolio of foodservice operators and distributors. The mission of this position is to maximize profitability and ensure the retention and growth of existing business. This is achieved through various activities such as selling products, executing seasonal promotions, distributing marketing and merchandising materials, setting up and onboarding new accounts, troubleshooting equipment, managing delivery logistics, and qualifying lead generation through our CRM. This role is available to be in one of our two office locations in Solon, OH or Seattle, WA. Nestle enjoys a hybrid work environment and the role does require you to be in the office 3 days per week (Tues, Wed, Thurs and Mon and Fri you are able to work from home). The ideal starting hours will be between 6:00 am - 8:00 am pacific standard time in order to support our east Coast customers.

Requirements

2+ years of experience in a role with account management or customer service responsibilities
Knowledge or experience in the coffee, beverage, or foodservice industry preferred
Inside Phone Sales experience a plus

Responsibilities

Maintain accurate account contact information, venue details, and program records in the customer management system with an eye for detail and consistency.
Respond to customer inquiries about SKU rationalizations, pricing changes, asset transfers, and ownership changes, ensuring successful resolutions.
Handle account requests, including setup and maintenance, equipment service, accounting disputes, product tracking, and delivery claims, driving results through efficient processes.
Collect information from internal and external customers to identify and implement creative solutions, resolving issues that negatively impact Nestlé’s customer relationships or the timely and accurate delivery of products and services.
Participate in business planning with field leadership or CAMs to set business goals, identify customer support needs, and find opportunities to achieve sales targets.
Conduct proactive sales and support outreach calls by tier, driving results.
Develop and manage a personal sales strategy to identify opportunities within the existing customer portfolio, ensuring profitable and successful outcomes.
Establish, develop, and maintain business relationships with current customers in the assigned territory or market segment to generate new business product sales.
Measure and report weekly sales and regional activities to ensure KPIs and sales goals are met, successfully driving results.
Prepare and submit activity and results reports, including monthly and annual portfolio performance analysis, ensuring tracking, benchmarking, and goal attainment.
Manage designated beverage business leads by qualifying and converting them to support new business activation or disqualifying undesirable opportunities.
Support monthly and annual sales goal quotas by managing qualified CRM opportunities to closure.
Actively participate in division sales team calls, as well as make in-person annual regional visits or periodic business travel, fostering collaboration.
Serve as a liaison between the field, office, and support departments regarding policy changes, inventory updates, and unscheduled system or support interruptions, ensuring successful communication.

Benefits

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with Company match, healthcare coverage and a broad range of other benefits.

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