Senior Representative, Guest Services

San Manuel Band of Mission Indians • Highland, CA

3d • Onsite

About The Position

Under the direction of the Supervisor, Guest Services, the Senior Representative - Guest Services is responsible for providing Best in Class service at every opportunity while assisting the needs of the guest in a variety of areas, dependent upon assigned schedule. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Is responsible for promoting and encouraging Club Card membership and Club Card usage, which includes systematically issuing and replacing Club Cards, maintaining Club Card accounts, and handling various related transactions associated with Club Card memberships. Participates in observation of suspicious activity throughout Casino and follows required procedures for completing Title 31 Report forms 2. Assists with promotions and special events, which may include distribution and setup of promotional gift giveaways and monetary gift giveaways such as gift cards. Promotional setup and distributions include, lifting of up to 25lbs. and opening and unpacking boxes. Monetary promotional events include handling of large sums; including verifications, counting, and balancing processes. 3. Is responsible for Club Card membership sign-ups and reprints throughout Casino floor. Responsible for picking up trash, pushing in chairs, and engaging with guests through greetings, answering questions, and escorting guests to various locations. 4. Assists with crowd control during emergency medical situations, special events and overcrowding, while maintaining and promoting health and safety protocols as outlined by Department and Enterprise. Implements evacuation procedures during crises and mandatory evacuations by following assigned duties and attending to needs of special needs patrons. Assists with guest service needs at special events to ensure success of events; including concerts, VIP parties, Slot tournaments, VIP gift night and promotional drawings. Participates in observation of suspicious activity throughout Casino and follows procedures related to Compliance matters. 5. Performs other duties as assigned to support the efficient operation of the department.

Requirements

• High School Diploma or GED required.
• Minimum one (1) year experience in customer service environment required.
• Minimum one (1) year cash handling experience required.
• Ability to read, write and communicate in English required
• Must be outgoing, approachable, and maintain good personal grooming habits.

Nice To Haves

• Basic proficiency in Microsoft Office (Word and Excel) preferred.
• bi-lingual preferred.

Responsibilities

• Is responsible for promoting and encouraging Club Card membership and Club Card usage, which includes systematically issuing and replacing Club Cards, maintaining Club Card accounts, and handling various related transactions associated with Club Card memberships.
• Participates in observation of suspicious activity throughout Casino and follows required procedures for completing Title 31 Report forms
• Assists with promotions and special events, which may include distribution and setup of promotional gift giveaways and monetary gift giveaways such as gift cards.
• Promotional setup and distributions include, lifting of up to 25lbs. and opening and unpacking boxes.
• Monetary promotional events include handling of large sums; including verifications, counting, and balancing processes.
• Is responsible for Club Card membership sign-ups and reprints throughout Casino floor.
• Responsible for picking up trash, pushing in chairs, and engaging with guests through greetings, answering questions, and escorting guests to various locations.
• Assists with crowd control during emergency medical situations, special events and overcrowding, while maintaining and promoting health and safety protocols as outlined by Department and Enterprise.
• Implements evacuation procedures during crises and mandatory evacuations by following assigned duties and attending to needs of special needs patrons.
• Assists with guest service needs at special events to ensure success of events; including concerts, VIP parties, Slot tournaments, VIP gift night and promotional drawings.
• Participates in observation of suspicious activity throughout Casino and follows procedures related to Compliance matters.
• Performs other duties as assigned to support the efficient operation of the department.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.
• Your commitment to San Manuel is matched by our commitment to you.
• We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals.
• These programs support our pay-for-performance philosophy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees