Senior Representative, Customer Contact Center

Whirlpool • Benton Harbor, MI

8d • Remote

About The Position

Your responsibilities will include Processing customer requests and resolving inquiries or issues within a timely manner while focusing on the customer experience and following team guidelines Manage multiple tasks and computer systems Work between 8:00 am-6:00 pm EST Monday through Friday Ability to provide in-home work space free from noise, distractions, etc.

Requirements

• High School Diploma or GED
• 2+ years of customer contact center experience (virtual or in-person)
• Experience working in a virtual/remote environment
• Excellent verbal and written communication skills
• Demonstrated achievements with personal KPIs
• Experience in SAP ECC
• Exemplify ownership of customer issues by troubleshooting issues and quickly finding appropriate resolutions while maintaining a professional demeanor
• Experience working in a fast-paced environment while managing multiple computer programs and work channels across multiple screens
• Ability to provide in-home work space free from noise, distractions, etc.

Nice To Haves

• Bachelor's Degree
• Previous roles within Consumer Experience Department

Responsibilities

• Processing customer requests
• Resolving inquiries or issues
• Managing multiple tasks and computer systems

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees