Senior Representative, Clinical Services

CVS Health

4d • $19 - $42

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Representative, Clinical Services facilitates aspects of the Clinical Services team to ensure smooth operations, including task allocation, performance management, and fostering a positive work environment. Additional responsibilities to include but not limited to the following:

Requirements

• 5 years experience HealthCare Experience
• Microsoft office Suite including (Word, Excel, Outlook, Etc.)
• High school Diploma or equivalent GED

Nice To Haves

• 2 Years of previous customer service experience.
• Adept at problem solving and decision making skills
• Certified Clinical Medical Assistant (CCMA)
• Previous Sales Force, Med-Compass, GPS experience is a plus

Responsibilities

• Coordinates with clinical teams to design and implement new programs, protocols, and initiatives to improve patient outcomes and satisfaction.
• Drives communication and coordination between healthcare providers, patients, and their families to ensure seamless and effective delivery of care.
• Ensures compliance with clinical standards, protocols, and regulatory requirements to maintain high-quality care delivery.
• Monitors clinical performance metrics and outcomes to identify areas for improvement, implementing strategies to optimize efficiency and effectiveness.
• Evaluates ongoing work area Clinical Services practices and procedures, making recommendations to management for ideas for value-added services for members.
• Assists managers with Clinical Services reports and other key metrics, in order to help ensure work area goals and objectives are being consistently met.
• Provides guidance and training to frontline clinical staff, promoting professional growth, and ensuring ongoing competency development.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED