Senior Reporting & Analytics Manager

Crum & Forster • Glastonbury, CT

5d • Remote

About The Position

Travel Insured International , a Crum & Forster company, is hiring a Senior Reporting & Analytics Manager on our Product, Analytics and Underwriting (PUA) team. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers. Travel Insured International (TII), is seeking a hands-on Senior Reporting & Analytics Manager , to lead our growing reporting and analytics function. This individual will manage and mentor data scientists/reporting analysts while also directly producing high-impact reporting, dashboards, and insights that drive decision-making across the organization. This leader will partner with business units—including Customer Service, Claims, Complaints & Appeals, Sales, Account Management, Marketing, Product Development, Finance, Underwriting and IT Portfolio Management—to ensure reporting outputs are accurate, timely, and actionable. This role requires a blend of strategic thinking, strong technical expertise, and the ability to dive deep into the details. This role has 2 direct reports.

Requirements

• A bachelor’s degree in business, analytics, data science, finance, or related field is required. A master’s degree is preferred.
• 8 years of progressive experience in a reporting, analytics, or business intelligence role is required
• 2 years of experience managing others is required.
• Advanced proficiency in data visualization and BI tools (Power BI, Tableau, or similar) is required.
• Strong SQL skills and familiarity with data modeling, ETL processes, and data warehouses is required.
• Exceptional communication skills with the ability to translate complex data into clear insights for non-technical stakeholders.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Drive and ability to dig into data while also setting direction for the team.
• Focused on delivering insights that drive meaningful actions.
• Ability to manage multiple workstreams concurrently with consideration for prioritization, complexity, influence, and levels of involvement required to advance initiatives.
• Exceptional communication skills & stakeholder management. Can bridge the gap between technical teams and business leaders.
• Strong organizational and problem-solving skills, as well as exceptional attention to detail
• Capable of working across complex, decentralized organizations.
• Establishes scalable processes and reporting standards to support TII’s continued growth.
• Easily adaptable to changes in business processes, work priorities, and work environment
• Desire and ability to quickly learn and apply new concepts, as well as processes and behavior

Nice To Haves

• Insurance, financial services or travel industry experience preferred

Responsibilities

• Lead, coach, and develop a team of data scientists/reporting analysts, ensuring continuous growth in technical and business acumen.
• Serve as a “player-coach,” balancing people management with hands-on data analysis and reporting production.
• Translate business requirements into effective reports, dashboards, and data models that provide clear insights.
• Serve as the subject matter expert and liaison between business stakeholders and technical teams.
• Design, build, and maintain reporting dashboards and KPIs to measure performance across multiple functions (Operations, Sales, Underwriting, Finance, Product, and Marketing).
• Support the development, governance and testing of data warehouse utilizing Microsoft Azure.
• Design warehouse additions that follow industry standard dimensional modeling techniques.
• Handle our most complex warehouse projects.
• Establish reporting standards, templates, and processes to improve consistency and quality across outputs. Including management and Reporting & Analytics backlog inventory reporting to ensure delivery turn-around times.
• Establish communication strategy to effectively communicate with stakeholders, including leadership, providing regular updates on progress and prioritization.
• Recommend process improvements and automation opportunities to improve efficiency and scalability of reporting.
• Utilize industry best practices, techniques and standards.
• Continuously participate in training to maintain proficiency and stay current.

Benefits

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
• At C&F you will BELONG

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees